Tŷ Hafan - the Hospice for Children in Wales

Carmarthen - Till & Customer Service Volunteer

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

As a Till & Customer Service Volunteer at our Carmarthen shop, you will assist our shop managers with things such as serving and greeting customers and keeping the shop organised.

Our Carmarthen shop is located in a walkthrough shopping mall on the edge of Carmarthen town. The shop is well supported with donations and is historically our top performing Lottery shop.

Lee, Jem, Phil and team are always looking for new opportunities to generate income outside the shop including taking part in any of the shopping centre or community events.

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Age requirement: 16+

Location: Unit 5 Merlin's Walk, Greyfriars Shopping Centre, Carmarthen SA31 3BN 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday AM/PM, Tuesday PM, Sunday AM/PM

As a volunteer, you could be involved in various activities, depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop;

•  Delivering excellent customer service to ensure a pleasant shopping experience;

•  Handling cash transactions and operating the till with accuracy;

Encouraging customers to sign up for Gift Aid, which increases the value of their donations;

• Selling and processing our raffle/lottery tickets;

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

Here's what you can expect from our training:

•  Learn about our Big Ambition, our vision and values and how to talk about them;

• A comprehensive training and induction tailored to volunteering in our shops;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge.

The benefits of becoming a Till & Customer Service Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18's are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.