Tŷ Hafan - the Hospice for Children in Wales

Volunteer Retail Assistant - Under 18

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money to support 10% of the families who need us.

By volunteering in our shops, you can help us to reach every family who needs us.

About the role:

As a retail volunteer, you will help us sort, price and display donated items in our charity shop. You will also assist with keeping the stockroom organised and tidy.

Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare; whether it's a few hours a week, a half day each week or several days per week.

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

By volunteering in our shops, you directly help us to raise essential funds for the children and families who need us.


Age requirements: 16+

Locations: shop areas listed below

Time commitment: Varied based on what you are able to do and shop needs, but ideally, we would be looking for you to support for at least 2 hours a week

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

• Serving customers and taking donations

•  Preparing items for sale; including steaming, ironing, tagging and labeling

•  Moving items from the stockroom to the shop floor

•  Keeping the stockroom clean and safe of any hazards

•  Working as part of a friendly team.

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

Here's what you can expect from our training:

•  A flexible schedule that suits your availability

•  Learn about our ambition, vision, values and policies

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.

The benefits of becoming a Retail Volunteer

• Gain valuable work experience in a retail environment

• Volunteer discount on goods in our shops

• Develop your customer service, teamwork and organisation skills

• Support a good cause and help your local community

• Meet new people and make new friends

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

Shop areas:


Barry High Street









Port Talbot



Click here to fill in an application form

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.