Bayswater - Op Shop Assistant

Role Purpose

RSPCA Victoria Op Shops provide much needed funds to support RSPCA Victoria achieve our vision of “ending cruelty to all animals”. The Op Shops also play a visible role in the wider community as the “face” of RSPCA Victoria.

The role of Op Shop Assistant exists to help sell a wide range of new and pre-loved items.  This involves serving members of the public, assisting with stock rotation, sorting and pricing items, merchandising and keeping the Op Shop in a tidy and presentable state.

This role requires the ability to perform a wide range of tasks as required depending on the Op Shop activity on the day.  Flexibility and the willingness to contribute to the team’s efforts are important in this role.

You will be supported by the Op Shop Store Manager or Duty Manager, the Op Shop Support Team, and the Volunteer Program Team together with the wider resources of RSPCA Victoria.

RSPCA Victoria is recognised by Mental Health First Aid Australia as a skilled workplace.


Key Tasks

The Volunteer Op Shop Assistant’s duties may include:

  • Serving customers in a friendly and helpful manner.
  • Receiving, sorting and pricing donated goods.
  • Packaging unsuitable goods appropriately, ready for disposal.
  • Displaying and rotating goods for sale in the store.
  • Performing cash and Eftpos sales.
  • Ensuring the store is clean, tidy and is not cluttered for the safety of all.
  • General housekeeping cleaning and tidying.
  • Signing in and out using our Better Impact volunteer management system.


Skills, qualifications, or experience required

To be successful in this role, a volunteer will need:

  • To be at least 18 years of age.
  • Great customer service kills.
  • The ability to work well in a team.
  • Basic mathematical skills.
  • Effective communication skills.
  • Manual handling up to 15 kgs.
  • A great sense of humour!

Other Requirements:

  • Identity Check