RSPCA Victoria

Traralgon - Op Shop Team Leader

Role Purpose

RSPCA Victoria Op Shops are entirely volunteer operated, providing much needed funds to support RSPCA Victoria achieve our vision of “ending cruelty to all animals”.  The Op Shop Network also plays a visible role in the wider community as the “face” of RSPCA Victoria.

The Role of Op Shop Team Leader exists to ensure successful Op Shop operations at a local level in line with RSPCA Victoria policies, processes and values.

This role requires excellent people skills to lead and guide a team of volunteers, the ability to work independently and meet RSPCA Victoria expectations around reporting.  Whilst the Team Leader is responsible for the day to day operations of the Op Shop, you will be supported by the Op Shop Support Team and the wider resources of RSPCA Victoria.


Key Responsibilities

The Volunteer Team Leader’s duties may include:

  • Ensuring the Op Shop can trade according to its determined opening hours by working with RSPCA Victoria staff to support volunteer recruitment at a local level.
  • Leading a team of volunteers in the Op Shop, creating a positive culture in the Op Shop, including motivating, training and supporting the volunteers and working with the Op Shop Network Support Team to identify and raise issues appropriately including customer service complaints and issues if they arise.
  • Implementing the Op Shop Operational Manual and guidelines and ensuring the Op Shop operates in accordance with RSPCA Victoria policies and procedures, including financial and WH&S.
  • Ensuring financial paperwork (daily takings, banking and weekly reports) are completed accurately, on time and mailed/processed accordingly.
  • Submitting reports to the Op Shop Network Coordinator, including weekly sales figures, volunteer on boarding and exiting, Op Shop initiatives & opportunities.
  • Ensuring open and effective communication between the Op Shop Team and Op Shop Support Team and the wider RSPCA Victoria organisation are relayed and understood, including holding team meetings and displaying/distributing information.
  • Working with the Op Shop Support Team regarding continuous improvement, campaigns and implementing new policies and procedures.
  • Other duties as agreed.



To be successful in this role, the volunteer will possess the following necessary skills and attributes:


  • Ability to lead and develop a team of motivated volunteers (experience in people management)
  • Excellent customer service and sales skills (as evidenced by experience, qualifications or training in areas such as retail/service management or business/management)
  • Ability to work independently at a local level, while being part of the broader team within the Op Shop Network
  • Well-developed oral and written communication skills
  • Basic banking and mathematical skills with strong attention to detail
    A great sense of humour!


  • Experience in Workplace Health and Safety

Other requirements:

  • National Police Check
  • Working With Children Check