Ronald McDonald House Charities Victoria & Tasmania

Volunteer Room Attendant

Volunteer Room Attendants are responsible for providing an excellent and consistent level of service to families; transforming bedrooms into a home away from home for our families.

Room Attendants support the housekeeping staff with day to day operations as well as the wider Parkville team to achieve excellent standards of accommodation presentation.

This varied and dynamic role provides a chance to develop hospitality skills while supporting families of seriously ill children.

Room Attendant responsibilities include:
  • Servicing bedrooms after a family has departed; remaking beds and general cleaning

  • Restock supplies inside the bedrooms; welcome baskets of snacks and a welcome gift is placed in each room

  • Restock Room Attendant cleaning baskets

  • Report lost and damaged items to the House Manager

  • Work closely with Family Liason Staff in reception to communicate when a bedroom has been serviced

  • Liaise with families upon their check in and departure