Martin Luther King, Jr. Memorial Library


MLK Library Welcome Ambassador Volunteer

                  MLK LIBRARY WELCOME AMBASSADOR

DC Public Library invites you to join a team of MLK Library Welcome Ambassador Volunteers who will provide a welcoming experience for all customers. The primary responsibility will be to provide directional assistance to customers looking for specific services, departments and programs. Will you join us?

QUALIFICATIONS

  • Must be at least 18 years and older
  • Excellent customer service skills
  • Be able to provide clear communication of directions to customers and ability to answer questions
  • Must be enthusiastic, cheerful and willing to learn. Have an interest in working with diverse staff and visitors
  • Knowledge and interest in literature, library programs and special events
  • Basic computer skills
  • Willing to complete a background check

KEY RESPONSIBILITIES

  • Welcome and introduce visitors to DC Public Library
  • Assist with receiving visitors
  • Orient visitors to building flow
  • Represent DC Public Library in a professional and courteous manner to staff and the visiting public

TIME COMMITMENT

  • MLK Library Welcome Ambassador Volunteers are expected to be available for one 4-hour shift or two 2-hour shifts per week, and a minimum commitment of one year. We are able to work around vacations and school schedules
  • Typical shift: 2-4 hours per shift (morning - 9am - 1pm; afternoon - 1 pm - 5 pm; and evening - 5 pm - 9 pm)
  • MLK Library Welcome Ambassador Volunteers are encouraged to volunteer as often as they are able
  • Attend training sessions and meetings as scheduled

TRAINING AND ORIENTATION

  • Initial 2-3 hours of training (including shadowing a DCPL staff person on a desk shift)
  • Learn the materials through training and reading, be able to present information clearly, and answer questions in a politically neutral manner
  • Attend scheduled meetings for in-service training and updates to the program

Benefits of being a MLK Library Welcome Ambassador Volunteer

  • Opportunity to learn about literature and District of Columbia history, art and architecture
  • Opportunity to meet interesting people
  • Opportunity to share passion and enthusiasm  for the library
  • Chance to share and practice customer service skills
  • Ongoing enrichment programs featuring local and national authors and annual social events.

ATTEND AN UPCOMING VIRTUAL INFORMATION SESSION

  • Tuesday, June 22, 6:30 p.m.
  • Saturday, June 26, 1 p.m.

To register for a virtual info session, please email libraryvolunteers@dc.gov or call Stacey Lucas at 202-741-5990.