Humanitarian Support Program (HSP) - Recruitment

HSP Housing Settlement Support

Humanitarian Support Services - Settlement Housing Support

Commitment Requested: - 2 to 3 days per week. Inclusive Availability of some Saturdays for inspections if possible 

Location: Various locations within Western Sydney 


The Humanitarian Settlement Program (HSP) provides immediate and essential support for their most basic needs for refugees in Australia. Included in the HSP program, HSP Housing Team provides on-arrival accommodation (OAA) for families on arrival in Australia, assistance to secure long-term accommodation (LTA), and Basic Household Goods (BHG) packages.

As the HSP Settlement Assistant, you may assist refugee families and individuals with finding secure long-term accommodation, registering with government departments and programs, orientation to their new communities, and various other support to assist with their initial settlement requirements.  

Not only will you be acting as a “welcome ambassador”, providing newcomers one of their first experiences of life in Australia, your connection will be fundamental in introducing them to essential resources, establishing a foundation of trust and confidence for them to begin participating in their wider community.

Duties and responsibilities

  • Accompany clients to housing inspections during business hours and some Saturdays, by public transport or own vehicle,
  • As required, provide language support to clients during real estate visits and other services
  • Support clients to navigate real estate websites independently to search for long term accommodation
  • Upon securing long term accommodation, visit clients in their new homes and support familiarisation with their property
  • Provide orientation to the community and to services such as public transport, shops, schools etc
  • Support clients to understand rent schedules, utility bills, including how to avoid incurring additional costs from overdue payment
  • Maintain confidentiality and keep client information secure
  • Inform SSI staff of any urgent issues that arise
  • Actively support SSI Group’s vision and values
  • Adhere to SSI Group policies and procedures

Position Requirement

  • A current and valid driver’s licence
  • Access to own motor vehicle that can be registered for work purposes
  • Excellent interpersonal and communication skills
  • Patient, understanding, thoughtful and supportive
  • Willing to travel to various locations
  • Knowledge and understanding of the refugee experience and issues around settlement
  • Knowledge of renting in NSW and navigating Western Sydney
  • Proactive and committed to regular roster shifts and flexible in undertaking a range of tasks with clients and in office
  • Beginner/Intermediate proficiency in Microsoft Office
  • Completion of Police Check, Working with Children Check and Vaccinations for Covid19


Reimbursement: Volunteers will have access to reimbursement for all pre-approved expenses including reasonable travel expenses. Volunteers, students, interns using their own vehicle will need to provide SSI Group with photocopies of their driver’s licence, comprehensive car insurance and compulsory third-party insurance.

Training: Volunteers, students, interns will be provided with access to SSI Group’s flexible, extensive and innovative training program.

Being a member of the SSI Group Community: Volunteers, students, interns will be kept up-to-date with all of SSI Group’s important news, events and opportunities.