The Welcome Program

About the Welcome Program

The Welcome Program aims to encourage inclusiveness and strengthen a sense of belonging by engaging local residents to act as Ambassadors and Community Support Assistants to plan, organise and conduct community activities to welcome refugees/new arrivals in the Coffs Harbour region.

The initiative will help refugees/new arrivals to feel welcome and more connected, establish relationships and boost their self-confidence to access and participate in what Coffs Harbour can offer.

It will also assist the broader Coffs Harbour community to increase their understanding of the humanitarian program and refugee needs as well as offer a unique opportunity to engage in an intercultural experience to learn from, and about each other.

Welcoming activities can include social, cultural and recreational activities across the Coffs Harbour region. There are 2 volunteer roles for the Welcome Program – Ambassadors and Community Support Assistants.

The role of Ambassadors is to assist in activity coordination for newcomers to attend events, tours and outings; attend and share your interest in Coffs Harbour events and activities and create a welcoming, enjoyable experience which encourages intercultural exchange and dialogue.

The role of Community Support Assistants is to accompany families and individuals to and from activities to help them navigate and build their independence in the Coffs Harbour region and ensure families and individuals can communicate with Ambassadors by providing language support when needed.

When and commitment

Minimum of fortnightly commitment for six months, weekends only.  


Various locations across the Coffs Harbour region.

What you will do

  • Assist newcomers to attend events, tours and outings – i.e., coastal walks, markets and outdoor based activities
  • Assist in activity coordination and Program review and development as required
  • Attend and share your interest in Coffs Harbour events and activities
  • Create a welcoming, enjoyable experience which encourages intercultural exchange and dialogue

All volunteers have the responsibility to:

  • Actively support SSI’s vision and values
  • Work in accordance with SSI policies and procedures
  • Follow all reasonable directions provided by SSI staff or delegate
  • Maintain confidentiality and keep client information securely 


  • Excellent communication and interpersonal skills
  • Knowledge of what Coffs Harbour has to offer including, where to access free events/programs information
  • Willingness to broker relationships with local businesses, attractions and civic groups
  • Knowledge of the Coffs Harbour community and local landmarks
  • Warm, friendly and welcoming nature


  • Previous experience working with people from culturally and linguistically diverse (CALD) backgrounds
  • Interest and involvement in local communities and events


Volunteers will have access to reimbursement for all pre approved expenses including reasonable travel expenses. Volunteers using their own vehicle will need to provide SSI with photocopies of their driver’s licence, comprehensive car insurance and current car registration.


Volunteers will be provided with access to SSI’s flexible, extensive and innovative training program.