HSP Housing Support Volunteer

About the Role 

The Humanitarian Settlement Program (HSP) provides immediate and essential support for their most basic needs for refugees in Australia. Included in the HSP program, HSP Housing Team provides on-arrival accommodation (OAA) for families on arrival in Australia, assistance to secure long-term accommodation (LTA), and Basic Household Goods (BHG) packages.

The HSP Housing Support Volunteer will assist individuals and families exiting on-arrival accommodation, to find long-term accommodation by accompanying them to properties for inspections and assisting them to follow processes to apply for rental properties.

When and commitment

4 hours a week – specifically Saturdays. 


Various locations around Western Sydney

What you will do

  • Meet and/or accompany clients to property inspections and return them back to their on-arrival accommodation, if required
  • Encourage clients to independently search and view available rental properties
  • Update and inform SSI staff of inspection outcomes and any issues that arise
  • Follow all reasonable directions provided by SSI staff or delegate

All volunteers have the responsibility to:

  • Actively support SSI’s vision and values
  • Work in accordance with SSI policies and procedures
  • Follow all reasonable directions provided by SSI staff or delegate
  • Maintain confidentiality and keep client information securely 


  • Excellent communication and interpersonal skills
  • Warm, friendly and welcoming nature


  • Able to speak relevant community language, eg Arabic, Dari, Ukrainian 
  • Understanding of NSW tenancy process and procedures 
  • Knowledge of Western Sydney


Volunteers, students and interns will have access to reimbursement for all pre- approved expenses including reasonable travel expenses. Volunteers, students, interns using their own vehicle will need to provide SSI Group with photocopies of their driver’s licence, comprehensive car insurance and compulsory third-party insurance.


Volunteers, students, interns will be provided with access to SSI Group’s flexible, extensive and innovative training program.