Mary Potter Hospice - Volunteer Portal

• Deliver meals from kitchen to patients’ rooms via meal cart
• Check menu information sheets to identify patients receiving meals and to note any special cases or dietary requirements
• Clarify any instructions with the patient’s nurse or IPU Duty Lead if necessary
• Understand and adhere to Mary Potter Hospice guidelines and rules, including maintaining hygiene by regularly and thoroughly washing hands and using tongs and gloves as provided
• Offer patients and visitors light refreshments (tea, coffee, biscuits) or refer them to the family kitchen
• Provide welcoming and friendly service, and ask for feedback on meals (both positive and negative) and report any feedback at end of shift
• Attend shifts as rostered - contact the IPU Hospitality Volunteer Lead with as much notice as possible about planned leave, and contact IPU Reception about any unplanned leave (e.g. sick leave)
• Arrive 10 minutes before shift start time to allow time to sign in, wash hands and check for updates
• If unable to do a shift, kindly consider picking up another vacant shift

Key Competencies

• Empathy: Demonstrates a high degree of sensitivity to others
• Interpersonal skills: Is able to build and maintain rapport with a range of people and assist others to feel at ease
• Communication: Can communicate with diverse groups in a clear, relaxed and open manner
• Resilience: Comfortable volunteering in an environment where people are unwell and asking for help if needed
• Integrity: Knows how to act with integrity and respects patient and family confidentiality at all times
• Going the ‘Extra Mile’: Is prepared to provide support beyond that which is strictly required
• Timeliness: Works in a timely and organised manner; especially concerning meal delivery
• Food Handling: Has understanding of food handling criteria and practice, or is willing to learn
• Previous Experience: Previous experience working in hospitality is an advantage
• Police Vetting is required for this role

Hours