4 Voices - Phone Support Volunteer
The role of the Phone Support Volunteer is to connect, listen and support.
To connect with the partner, listen to their concerns, and support and connect the partner with a range of support services relevant to their needs.
The role of the Phone Support Volunteer within 4 Voices is not to counsel or tell the partner what to do. The Phone Support Volunteer is there to provide a safe opportunity for the person to think and speak.
Do not feel as though you need to have all the answers; the partner is in charge of their life, not you. This may be difficult for some partners to see, especially those coming from abusive or neglectful backgrounds, or when experiencing elevated distress.
This is where your connection with the partner can help them connect with the appropriate resources and stay focussed on their needs.
