Burnley - Older People's Service

Woodside Home for Older People Burnley Road BB12 8SD - Woodside Engagement Activity Support Role



Older people services provide quality services in a safe way for all residents, staff, volunteers & visitors.


Their core purpose is person centred residential and daytime support for the people of Lancashire.

Each home takes care to ensure a range of activities are covered by carefully following a structured programme.


Engagement (Befriending) volunteers support the service by listening to the residents in a 121 capacity. Support from a Volunteer can help make a difference in someone's life, even if it's just a smile.

The benefit of having a regular meeting with an engagement befriender helps to increase the confidence, resilience and independence of the service user as they actively support, encourage and empower the resident to achieve specified and agreed goals and objectives.


This opportunity takes place on a specific day & time, please check your availability before applying.



You must be willing to go through an induction process and relevant background checks; this role is subject to an enhanced DBS check.



As an engagement befriending volunteer, you will:

  • Encourage and spend some time chatting to residents helping to combat feelings of loneliness
  • Help to brighten up a resident’s day
  • Log volunteering hours monthly on-line.
  • Complete training and commit to further training relevant to role
  • Volunteers are required to have successfully passed essential training before starting


Personal Qualities


Befriending/ mentoring volunteers need to:

  • Be good communicators
  • Have empathy
  • Be patient
  • Have a caring nature
  • Be committed and responsible
  • Adhere to confidentiality guidelines.

This opportunity is available for set times and on specified days that cannot be changed. Please ensure you are available for the times shown before applying. 

Training will be provided by eLearning and all modules must be successfully completed before any volunteering is allowed.

Training specific to the establishment will be provided on starting.

Schedule Summary

This activity generally occurs on

  • Monday Morning