South East Family Center

ERAP Volunteer - Emergency Rental Assistance Program Volunteer

Emergency Rental Assistance Volunteer

The Emergency Rental Assistance Program (ERAP) supports low income families in Washington DC avoid homelessness and eviction by providing them with emergency rental payments to landlords. It is a program of the South East Family Center. Catholic Charities’ family centers serve as gateways to help for all types of crises and needs. Our Southeast Family Center, located in Ward 7, focuses on keeping families in their homes and working to find employment or other forms of assistance to treat long-term challenges.

The ERAP volunteer will work directly with people seeking assistance: interview them about their needs, review their applications, and enter their applications into the online database. Volunteers will also talk with people to identify and address case management goals, including participating in other SEFC programs: Family-to-Family Mentoring program and the Financial Stability Network.

The ERAP Volunteer will help the staff provide rental assistance to approximately 250 families during the last 2 months of the federal fiscal year (August and September). 

The ERAP volunteers will be responsible for:

  • Assisting individuals to accurately complete the application for assistance
  • Conducting briefings about the application process for groups of ~10 individuals

Desired Skills, Experience & Characteristics:

  • Easily connect with new people
  • Attentive to details required to accurately complete the application forms
  • Can give guidance in a friendly but firm manner


  • Volunteers must be at least 18 years old

Volunteer Benefits:

  • The opportunity to meet families from all walks of life
  • A better awareness of your community


  • Volunteers will participate in Catholic Charities Volunteer Orientation
  • Volunteers will receive on-site training at the Southeast Family Center
  • Volunteers will have on-site supervision

Time Commitment:

  • Volunteers will serve 2-3 days a week, 9:00-5:00
  • Volunteers must commit to serving through August and September

Location: Southeast Family Center (Next to St. Francis Xavier Catholic Church), 2812 Pennsylvania Ave SE, Washington, DC 20020

  • Limited street parking is available near the facility
  • Also accessible by Metro Bus 36, M6, or 30N

Next Steps

  • Apply to serve in this role. Click the Fill in an application button to the right to submit an application
  • After submitting your application, scroll down to the Schedule heading and click the + Sign Up button to register
  • Then, join us for Volunteer Orientation to learn more about this role and begin the volunteer on-boarding process

Qualifications Required

  • Can you volunteer at a location in Washington, D.C.? Must be Yes

Schedule Summary

This activity generally occurs on

  • Monday - Morning, Afternoon, Evening
  • Tuesday - Morning, Afternoon, Evening
  • Wednesday - Morning, Afternoon, Evening
  • Thursday - Morning, Afternoon, Evening
  • Friday - Morning, Afternoon, Evening