Chester Hill Neighbourhood Centre

Visitor Scheme - Community Visitors Scheme Volunteer Job

Wellness – Community Visitors Scheme

Position Title: Community Visitors Scheme Volunteer Job


Section/Unit: Chester Hill Neighbourhood Centre


Direct Supervision: Aged Care and Volunteer Programs Coordinator



Position Description:

 The Volunteer is designated to a resident in a Local Aged Care Home. The volunteer is responsible for conducting a conversation/discussion and/or motivation when visiting the resident two hours per fortnight to be a companion. The two hours per fortnight may be broken up into four half hour visits or two one-hour visits (minimum). The residents may be from a variety of ethnic backgrounds. Residents are mostly frail people and/or have a disability or other special needs and a ‘Resident Profile’ is obtained from the Aged Care Home to assist with your role as a volunteer visitor.

Community visitors assisting in activities/reminiscing/communication/information will enable their resident to increase in confidence and self-worth, enjoy conversations and help improve their quality of life.  


Duties and Responsibilities:



  •  Complete and sign visitors ‘Record Sheet’, sign in Aged Care Home visitor’s book and the exercise book provided in the Aged Care Home.
  • Visit weekly or fortnightly
  • Organise your topics for discussion each visit
  • Arrange occasional special visit if requested e.g. birthday visit
  • Ensure that your resident has the opportunity to speak
  • Encourage the resident if they are hesitant at trying out their skills (you may need staff from the home to assist in this area).
  • To follow the Do’s and Don’ts in the Community Visitors Scheme ‘Memorandum of Understanding’.
  • To inform your CVS Coordinator in writing of any change of status in regards to your National Criminal History Police Check (generally referred to as a “Place Check” (i.e. any criminal charges or convictions).
  • Work Health and Safety- Ensure Work Health & Safety 2011 applies at all times. Volunteer duties- A Volunteer has the same WHS duties as a worker. This includes:
  1. Taking reasonable care for their own health and safety
  2. Taking reasonable care for the health and safety of others
  3. Complying with any reasonable instruction by the PCBU
  4. Complying with any reasonable policies and procedures of the PCBU






  • A basic command of the English language and/or able to translate for Non English speaking residents.
  • An interest in working with the aged, people with dementia, people with a disability and from different cultural backgrounds.
  • Experience or willingness to be trained
  • Agree and complete a National Criminal History Police Check and complete a Statutory Declaration according to Chester Hill Neighbourhood Centre (CHNC) requirement and guidelines and requirements from the Dept. of Social Services.
  • Common-sense approach
  • Sound communication and listening skills
  • Maturity and personal attributes are considered
  • To be able to volunteer in a role that requires different levels of communication
  • It is preferred that visitors are aged 18 years and over as there is a signed Memorandum of Understanding that could be legally binding. The project coordinator will assess the appropriateness of a person/student aged between 16 and 18 years which requires parental consent and/or Statutory Declaration.




  • Commitment to participate in training, development and support meetings.



We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.


Start Date: This is an ongoing, open position.