American Red Cross - On-site Blood Donations - American Red Cross Donor Ambassador
General Description
The Donor Ambassador is important to the American Red Cross Blood Services mission by helping to regulate work flow, ensure the safety of our donors following blood donation, and providing friendly, courteous and knowledgeable customer service to blood donors, employees, community partners and visitors.
Interested? Please apply directly with the Red Cross: http://www.redcross.org/volunteer
Locations
Administration Center
1590 Highway 55
Hastings, MN 55033-2343
651-437-3191
Northern Service Center
1 Mendota Road West
West St. Paul, MN 55118
651-554-6600
Western Service Center
14955 Galaxie Avenue
Apple Valley, MN 55124
952-891-7570
Responsibilities
- Provide excellent customer service to blood donors, visitors and partners by welcoming people to the site and thanking them when they leave
- Assist donors with the check-in process and ask donors to read required donation forms
- Assemble required paperwork for donors to take to health historian
- Honor donor appointments and schedule walk-ins around scheduled appointments
- Monitor donors post-donation for adverse reactions and respond according to established protocols
- Prepare and maintain reception and refreshment areas for donors
- Engage donors in conversation and encourage re-signs for future blood donation appointments
- Direct all questions regarding donation process, day of donation eligibility, health history, or blood safety to appropriate Red Cross staff
- Assist staff with a variety of clerical tasks and any other duties as assigned
Qualifications
- Excellent verbal communication and customer service skills
- Reliable and dependable
- Friendly, courteous and enjoy working cooperatively with donors and staff
- Physically able to perform duties of position, including frequent standing, walking and sitting. Occasional bending and stooping is required
- Basic computer skills helpful, but not required
- Understands and is able to follow all policies and procedures regarding Confidentiality, Code of Conduct and Business Ethics, Safety and Security
- Minimum 16 years of age.
Time Commitment
- Minimum of 30 hours over a sixth-month period (1 shift a month)
- Shifts run between 5-6 hours, depending on the location
- Day, evening, and weekend hours are available
Training
Donor Ambassador Training (phone and in-person orientation totaling approximately 3 hours)
Additional Information
http://www.redcross.org/volunteer
Contact Information
Zack Ernst | American Red Cross
1201 West River Parkway | Minneapolis, MN 55454
612.463.6587 | zachary.ernst@redcross.org
Qualifications Required
- Accepted Data Privacy Notice - Tennessen Notice Must be Yes
- Signed Volunteer Waiver Must be at least Yes
