Otago Community Hospice

RETAIL SALES - Retail Assistant

Organisation Summary 

The Otago Community Hospice mission statement is “The Otago Community Hospice is a Centre of Excellence, providing the highest quality specialist palliative care, at no cost to the patient and family, to the communities of Otago, through a highly trained, multi-disciplinary team of dedicated personnel.” 

The shops in Alexandra and Cromwell are buzzing stores that are brimming with clothes and housewares donated from our generous community. It’s the combination of fashion and bargains, while supporting a good cause, which makes shopping at the hospice feel so good.

The objective of the hospice shops is to generate income that will contribute to the running costs of the Otago Community hospice, allowing quality care to be given free of charge to patients and families in our care.


  • To act as a retail assistant at the hospice shop, selling items such as clothing, crockery, books, puzzles and nic-nacs.
  • To be polite and helpful at all times to all customers.
  • To assist with balancing the cash register and associated tasks as required.
  • To wear your name badge at all times for both personal identification and profiling the Hospice.
  • To contact the shop supervisor or hospice staff for assistance and clarification when required.
  • To process donations according to instruction.
  • To work in accordance with the position description provided.

Time Commitment:

Time slots are rostered.  Shift times are 10-1 and 1-4 Monday to Friday and 10-1 Saturday.  Other times may be available for alternative tasks such as sorting.

Located in Cromwell and Alexandra.

Skills required:

18+ years and willing to undergo a police check.  Volunteers and hospice staff must have the following values:

• Respect – embracing individual unique needs and differences in all those we deal with; being attentive and mindful.

• Compassion – being empathetic, caring and life affirming.

• Professionalism – being responsible and accountable for all individual and collective actions by using our expertise with integrity.

• Inclusivity – empowering our patients and their families / whanau by working in partnership with all involved.

Skills gained:

Volunteers form an important role in the busy retail environment.  The skills gained include retail experience, cash handling, communication and relationship building and stock display/management.

Volunteers usually gain additional satisfaction from meeting people, meeting a need in the community and supporting such a worthwhile cause. Lots of friendships formed through working together at the Hospice Shop.

Schedule Summary

This activity generally occurs on

  • Monday - Morning, Afternoon
  • Tuesday - Morning, Afternoon
  • Wednesday - Morning, Afternoon
  • Thursday - Morning, Afternoon
  • Friday - Morning, Afternoon
  • Saturday Morning