Current Volunteer Openings - Farsi-Speaking Helpline Volunteers

The S.U.C.C.E.S.S. Help Line is recruiting committed and responsible volunteers who speak Farsi/Dari to provide emotional and informational support to callers.


The S.U.C.C.E.S.S. Help Line is a confidential, culturally-sensitive telephone help line that offers emotional support and information and referral to individuals who speak Farsi/Dari. The aims of the program are to promote the well-being of Farsi/Dari-speaking individuals in Canada who are in need of emotional support but experiencing difficulties in accessing social service due to language and cultural barriers and/or fear of social stigma.


Work Location: Telecommuting


Key Responsibilities: Provide a safe and comfortable emotional support environment by phone to those who are reluctant to reach out to specialized/professional help due to social stigmas or cultural taboos.


Time Commitment and Schedule: Minimum commitment of 4 hours weekly in a year (about 200 hours in total). Shifts are available 7 days a week between 10am and 10pm (This is tentative schedule).


Qualifications Required:

  • 19 years or older
  • Basic English Level or above
  • Farsi/Dari-speaking (intermediate level or above)
  • Criminal Record Check Clearance
  • Must be available for a 40-hour professional help line volunteer training.


Personal Traits/ Qualities Desired:

  • Non-judgmental
  • Excellent listening skills
  • Committed and reliable
  • Willing to learn and to make positive change


Orientation and Training Provided:

  • General orientation to S.U.C.C.E.S.S. and the position.
  • Training includes basic emotional support skills, mental health, abuse, and crisis intervention. 
  • Ongoing professional development opportunities and case conferences. 


Benefits of Volunteering:

  • Gain valuable experience, especially with listening, communication, and crisis management skills.
  • Volunteers receive a certificate and are eligible for references after completing over 40 volunteer hours. 
  • Support the work of S.U.C.C.E.S.S. in our mission to build bridges, harvest diversity and foster integration through service and advocacy.



  • This position will be supervised by the Help Line Program Officer.


Application and Screening Process:

Selected applicants will be interviewed prior to placement and must have a criminal record check clearance prior to volunteering.