Tri-Cities Immigrant Settlement & Integration Program

Front Desk Assistant (Farsi, Mandarin, Cantonese, Korean, Arabic, Ukrainian Speaking)

Front Desk Assistant Position Description, Tri-Cities Region

Service Centre S.U.C.C.E.S.S. is one of the largest social service agencies in British Columbia, Canada. The vision of S.U.C.C.E.S.S. is one of a vibrant Canadian society where people thrive and contribute to inclusive communities. We are one of the largest non-profit social service organizations in BC, providing services such as settlement, seniors and housing. S.U.C.C.E.S.S. has evolved into a multicultural, multi-service agency assisting people at all stages of their Canadian experience. The Immigrant Settlement & Integration Program (ISIP) helps immigrants, and their families to learn about Canada's systems and services. We offer opportunities for immigrants to develop English language skills, learn about Canada's labor market, develop professional and social networks, and settle into their local B.C. communities. ISIP services are for eligible immigrants, refugees and their families and are free of charge. Our services are offered in many languages.

Work location: 2058 - 1163 Pinetree Way, CoquitlamBC

Key Responsibilities:

  • Front Desk support
  • greeting walk-in clients and visitors
  • answering phone, directing calls
  • helping clients register for workshops, classes or events
  • promoting programs and services
  • assisting Program Assistants with administrative tasks when needed

Time Commitment and Schedule: 4 hours per week, a minimum commitment of 3 months.

Shifts occur Monday-Friday between 9am to 1pm and 1pm to 5pm 

Qualifications Required:

  • Intermediate Level of English or above
  • 19 years or older
  • Must be willing to conduct a criminal record check
  • Customer service experience (preferred) Personal Traits/ Qualities Desired:
  • Able to work in a fast-paced environment
  • Friendly and welcoming Patient and a good listener

Orientation and Training Provided:

  • General orientation to S.U.C.C.E.S.S
  • Specific orientation to the volunteer position

Benefits of Volunteering:

  • Support the work of S.U.C.C.E.S.S. in our mission to build bridges, harvest diversity and foster integration through service and advocacy
  • Gain customer service/ social service experience
  • Opportunity to practice English
  • Volunteer certificate issued after 40 hours of volunteer service 

Supervision: This position will be supervised by a S.U.C.C.E.S.S. Program Assistant or a Settlement Practitioner. Application and Screening Process:

To apply for this position- Please click the 'Fill in an Application' button on the right hand side of this page

Selected applicants will be contacted. Prior to volunteering, applicants must complete a successful interview, a complete Criminal Record Check and complete our Agreements & Acknowledgements