Tri-Cities Immigrant Settlement & Integration Program

Digital Literacy Workshop Assistant Volunteer

Volunteer Posting: Digital Literacy Volunteer Workshop Assistant Position Description, Tri-Cities Service Centre


S.U.C.C.E.S.S. is one of the largest social service agencies in British Columbia, Canada. The vision of S.U.C.C.E.S.S. is one of a vibrant Canadian society where people thrive and contribute to inclusive communities. We are one of the largest non-profit social service organizations in BC, providing services for immigrants, seniors and housing. S.U.C.C.E.S.S. has evolved into a multicultural, multi-service agency assisting people at all stages of their Canadian experience. The Immigrant Settlement & Integration Program (ISIP) helps immigrants, and their families to learn about Canada's systems and services. We offer opportunities for immigrants to develop English language skills, learn about Canada's labour market, network, and develop professional and social networks, and settle into their local B.C. communities. ISIP services are for eligible immigrants, refugees and their families and are free of charge. Our services are offered in many languages.


We are recruiting volunteers to support our Digital Literacy workshops facilitated by our Digital Navigator.


In person at our  Tri-Cities Immigrant Settlement & Integration Program Centre and online. Details to be confirmed by the Digital Navigator and/or Community Connections Coordinator.


Key responsibilities:

● Supports the Digital Navigator via various formats, such as in-person workshops and online webinar settings

● Supports the Digital Navigator to facilitate digital literacy skills learning and comfort level among clients using different applications (e.g. using Zoom, email, google maps, internet browsers)

● Provides one-to-one help for digital literacy workshop/webinar clients who require extra support

● Provides informal first language interpretation support as needed

Time commitment and schedule:

To be discussed with the Digital Navigator and/or Community Connections Coordinator.





Qualifications Required:


● Intermediate level of English (CLB 4/5)

● High Proficiency in a second language (in particular Arabic, Chinese (Cantonese/Mandarin), Dari, Farsi (Persian), Japanese, Korean, Pashto, or Ukrainian)

● Experience providing informal interpretation an asset

● 19 years or older

● Must be willing to conduct a criminal record check

● Excellent digital literacy using different computer platforms (Windows/Mac) and phone platforms (iPhone/Android)

● Excellent technical skills (operating different applications and troubleshooting technical issues)


Personal Traits/ Qualities Desired:


● Friendly, reliable, encouraging and welcoming

● Patient, non-judgmental and active listener

● Ability to work in a fast-paced, diverse, multicultural and multilingual workshop/ webinar setting

● Team player and able to support the Digital Navigator with the assigned tasks


Orientation and Training Provided:


● General Orientation to S.U.C.C.E.S.S.

● Specific orientation to the Digital Literacy Workshop Assistant Volunteer Position


Benefits of Volunteering:


● Support the work of S.U.C.C.E.S.S. in our mission to empower people on their Canadian journey to achieve their goals through services and advocacy that promote belonging, wellness, and independence

● Gain digital literacy workshop facilitation experience

● Volunteer reference letter issued upon request after 40 hours of volunteer service




● This position will be supervised by a S.U.C.C.E.S.S. Immigrant Settlement and Integration, Digital Navigator with volunteer management support from the Community Connections Coordinator as needed


Application and Screening Process:


● To apply for this position- Please click the 'Fill in an Application button on the right-hand side of this page

● Selected applicants will be interviewed. Prior to volunteering, applicants must complete a successful interview, a complete Criminal Record Check and complete our Agreements & Acknowledgements.