Burnaby Immigrant Settlement & Integration Program


Current Volunteer Openings - Front Desk Assistants

Volunteer Posting: Front Desk Reception Volunteer

To apply for this position- Please click the 'Fill in an Application' button on the right hand side of this page

Work location: S.U.C.C.E.S.S. Burnaby Service Centre, #200-5172 Kingsway Street, Burnaby, BC  V5H 2E8

Key Responsibilities:

  • Greeting walk-in clients
  • Answering phones
  • Communicating with clients in their first language (Cantonese, Farsi, Korean, Arabic etc.)
  • Helping clients make appointments with staff and register for workshops, classes or events
  • Promoting programs and services
  • Assisting Program Assistants with administrative tasks when needed.

Time Commitment and Schedule: 4 hrs per week, 3+ months

Date/Time of the Volunteer Shifts:

  • Monday – Saturday (AM: 9am to 1pm)  (PM: 1pm to 5pm)

Qualifications Required:

  • Intermediate level of English
  • Ability to speak another language is an asset
  • Criminal record check clearance (may take up to 4 weeks)
  • Customer service skills
  • 19 years or older

Personal Traits/Qualities Desired

  • Able to work in a fast-paced environment
  • Friendly and welcoming

Orientation and Training Provided:

  • General orientation to S.U.C.C.E.S.S.
  • Specific orientation to the volunteer position

Benefits of Volunteering

  • Support the work of S.U.C.C.E.S.S. in our mission to build bridges, harvest diversity and foster integration through service and advocacy
  • Gain customer service / social service experience

Schedule Summary

This activity generally occurs on

  • Monday - Morning, Afternoon
  • Tuesday - Morning, Afternoon
  • Wednesday - Morning, Afternoon
  • Thursday - Morning, Afternoon
  • Friday - Morning, Afternoon
  • Saturday Morning