BC Newcomer Services Program

S.U.C.C.E.S.S. BC Settlement and Integration Services (BCSIS) is looking for volunteers who can speak Cantonese and/or Mandarin to support the BCSIS team in communicating with Chinese-speaking clients. This role reports to the BCSIS Program Coordinator in Vancouver.

BCSIS is a settlement service delivered by S.U.C.C.E.S.S. to support temporary residents and naturalized citizens with information, referrals, and resources to settle and integrate into the community. By removing language barriers, BCSIS clients can integrate better into everyday life.  

For more information about BCSIS services and eligibility, please visit www.successbcsis.com

Duties and Responsibilities 

• Return client calls and determine if clients are eligible for BCSIS services
• Schedule appointments with BCSIS staff
• Provide information to clients on their appointment and what they will need to prepare for the meeting
• Maintain a waiting list

Benefit and Impact

• Meet new people and gain customer service skills in the nonprofit sector
• Help clients overcome language barriers to access services
• Help clients feel a sense of belonging in the community
• Be more involved in the community
• Learn new skills

Qualifications and Requirements

• Excellent customer service skills over the phone
• Fluent in Cantonese and/or Mandarin
• Friendly and a non-judgmental listener
• Proficient with Microsoft Office and overall computer skills
• Knowledge in local settlement resources and government benefits an asset (eg. OAS/GIS/CPP/BC Housing)
• Criminal Record Check Completed

Training and orientation provided

• Training will be provided upon onboarding
• Ongoing support and training will be provided as needed

Commitment and location of work

• 28 West Pender Street, Vancouver (SUCCESS Head Office)
• 1-2 shifts per week on Wednesdays, Thursdays, and/or Fridays
• Each shift is 2-3 hours between 9am and 5pm
• Commitment: ideally a minimum of 2 months

How to Apply

• Apply by clicking on the “Fill in an Application” button. We appreciate all applicants, but only selected applicants will be contacted. If you have any questions, you can contact us at bcsis@success.bc.ca or angela.kim@success.bc.ca
  Thank you!