Surrey Immigrant Settlement & Integration Program


Current Volunteer Openings - Front Desk Assistant

Volunteer Posting: Front Desk Assistant Volunteer (Surrey-Delta Service Centre)

 

S.U.C.C.E.S.S. is one of the largest social service agencies in British Columbia, Canada. With the vision to create “A World of Multicultural Harmony”, S.U.C.C.E.S.S. is well supported by its mission to Build Bridges, Harvest Diversity and Foster Integration.

 

The Immigrant Settlement & Integration Program (ISIP) assists immigrants and their families learn about Canada's systems and services. We offer opportunities for immigrants to develop English language skills, learn about Canada's labour market, network and develop professional and social networks, and settle into their local B.C. communities. ISIP services are for eligible immigrants, refugees and their families and are free of charge. Our services are offered in many languages. 

We are recruiting volunteers to support our Front Desk reception at our Surrey-Delta Service Centre.

 

 

Work Location:

#100 – 15117 101 Avenue, Surrey BC V3R 8P7 or
#206-10090 152nd Street, Surrey BC V3R 8X8

 

 

Key Responsibilities:

  • Greeting walk-in clients
  • Answering phones
  • Communicating with clients in their first language (Mandarin, Cantonese, Farsi, Korean, Arabic etc.)
  • Helping clients make appointments with staff and register for workshops, classes or events
  • Promoting programs and services
  • Assisting Program Assistants with administrative tasks when needed

 

 

Time Commitment and Schedule:

  • 4 hour shifts (either 9:00am – 1:00pm or 1:00pm to 5:00pm), once a week, 3+ months

 

 

Qualifications Required:

  • Intermediate Level of English or above
  • Ability to speak a second language is an asset
  • 19 years or older
  • Must be willing to conduct a criminal record check
  • Customer service experience (preferred)

 

 

Personal Traits/ Qualities Desired:

  • Outgoing, friendly and welcoming
  • Patient and a good listener
  • Able to work in a fast-paced and multilingual environment

 

Orientation and Training Provided:

  • General orientation to S.U.C.C.E.S.S.
  • Specific orientation to the volunteer position

 

 

Benefits of Volunteering:

  • Support the work of S.U.C.C.E.S.S. in our mission to build bridges, harvest diversity and foster integration through service and advocacy
  • Gain customer service/social service experience
  • Opportunity to practice English
  • Volunteer reference letter issued upon request after 40 hours of volunteer service

 

 

Supervision:

  • This position will be supervised by a S.U.C.C.E.S.S. Program Assistant

 

 

Application and Screening Process:

  • To apply for this position- Please click the 'Fill in an Application' button on the right hand side of this page
  • Selected applicants will be interviewed. Prior to volunteering, applicants must complete a successful interview, a complete Criminal Record Check and complete our Agreements & Acknowledgements