Burnaby Immigrant Settlement & Integration Program

Volunteer Position: Front Desk Assistant

S.U.C.C.E.S.S. is one of the largest social service agencies in British Columbia, Canada. The vision of S.U.C.C.E.S.S. is one of a vibrant Canadian society where people thrive and contribute to inclusive communities. We are one of the largest non-profit social service organizations in BC, providing services such as settlement, seniors and housing. S.U.C.C.E.S.S. has evolved into a multicultural, multi-service agency assisting people at all stages of their Canadian experience.
 
The Immigrant Settlement & Integration Program (ISIP) helps immigrants and their families learn about Canada's systems and services. We offer opportunities for immigrants to develop English language skills, learn about Canada's labour market, develop professional and social networks, and settle into their local B.C. communities. ISIP services are for eligible immigrants, refugees and their families and are free of charge. Our services are offered in many languages. 

Work location: S.U.C.C.E.S.S. Burnaby Service Centre, #200-5172 Kingsway Street, Burnaby, BC  V5H 2E8

Key Responsibilities:

• Greeting walk-in clients
• Answering phones
• Communicating with clients in their first language (Mandarin, Tagalog, Persian, Korean currently needed)
• Helping clients make appointments with staff and register for workshops, classes or events
• Promoting programs and services
• Assisting Program Assistants with administrative tasks when needed.

Time Commitment and Schedule: 4 hrs per week, 3+ months

Date/Time of the Volunteer Shifts:

• Monday – Friday (9 am to 1 pm)  (1 pm to 5 pm)
• Saturdays (9 am to 1 pm) 

Qualifications Required:

• Intermediate level of English or above
• Ability to speak another language is an asset
• Criminal record check clearance (may take up to 4 weeks)
• Customer service skills
• 19 years or older

Personal Traits/Qualities Desired

• Able to work in a fast-paced environment
• Friendly and welcoming

Orientation and Training Provided:

• General orientation to S.U.C.C.E.S.S.
• Specific orientation to the volunteer position

Benefits of Volunteering

• Support the work of S.U.C.C.E.S.S. in our mission to empowers people on their Canadian journey to achieve their goals through services and advocacy that promote belonging, wellness, and independence
• Gain customer service / social service experience

Please Note: We appreciate all applicants, however only selected applicants will be contacted and interviewed prior to placement and are required to submit a current Criminal Record Check/Vulnerable Sector Search upon offer of the position.

To apply for this volunteer position please go to the 'I would like to volunteer' section on this page and click on 'Fill in an application'.