Community Engagement and Special Events

Current Volunteer Positions - Digital Literacy Class Support Volunteer (Korean)

S.U.C.C.E.S.S. is one of the largest social service agencies in British Columbia, Canada. The vision of S.U.C.C.E.S.S. is one of a vibrant Canadian society where people thrive and contribute to inclusive communities. We are one of the largest non-profit social service organizations in BC, providing services for immigrants, seniors and housing. S.U.C.C.E.S.S. has evolved into a multicultural, multi-service agency assisting people at all stages of their Canadian experience.


The Digital Literacy Exchange Program aims to increase the digital literacy skills & confidence of newcomers to promote participation in the digital economy, and to build the capacity of immigrant service providers by training staff & volunteers as Digital Champions to support clients in acquiring or improving digital skills. Participants will acquire the digital skills needed to safely use smartphones, tablets and PCs to communicate with others, access community resources and government benefits, book medical appointments, and utilize other functions that will support their everyday life.


Job Summary:


As a Digital Literacy Assistant, you will be responsible for supporting our digital literacy classes facilitated by our Digital Facilitators. You will be teaching digital literacy skills to newcomers and seniors in Cantonese, Mandarin, Korean, or Farsi. The education will cover computer skills, tablets and smartphones, online safety and social networking.





In person and online.


Key responsibilities:

  • Assist Digital Facilitators in teaching digital literacy classes to newcomers and seniors
  • Provide instruction in computer skills, tablets and smartphones, online safety and social networking
  • Provides one-to-one support to digital literacy workshop/webinar clients
  • Provide support in Cantonese, Mandarin, Korean, or Farsi
  • Create a positive and inclusive learning environment that encourages client participation and fosters a love of learning
  • Attend training sessions and meetings as required


Time commitment and schedule:

Flexible Schedule. To be discussed with the Digital Facilitators and/or Program Manager.



 Qualifications Required:


  • Intermediate level of English (CLB 4/5)
  • High Proficiency in Cantonese, Mandarin, Farsi (Persian) and Korean
  • 19 years or older
  • Must be willing to conduct a criminal record check
  • Excellent digital literacy using different computer platforms (Windows/Mac) and phone platform (iPhone/Android)
  • Excellent technical skills (operating different applications and troubleshooting technical issues)


Personal Traits/ Qualities Desired:


  • Friendly, reliable, encouraging and welcoming
  • Patient, non-judgmental and active listener
  • Ability to work in a fast-paced, diverse, multicultural and multilingual workshop/ webinar setting
  • Team player and able to support the Digital Facilitators with the assigned tasks


Orientation and Training Provided:


  • General Orientation to S.U.C.C.E.S.S.
  • Digital Champions training


Benefits of Volunteering:


  • Support the work of S.U.C.C.E.S.S. in our mission to empower people on their Canadian journey to achieve their goals through services and advocacy that promote belonging, wellness, and independence
  • Gain digital literacy workshop facilitation experience
  • Volunteer reference letter issued upon request after 40 hours of volunteer service


To apply for this position- Please click the 'Fill in an Application' button on the right hand side of this page

We appreciate all applications, but only selected applicants will be contacted and interviewed. Prior to volunteering, applicants must complete a successful interview, a complete Criminal Record Check and complete our Agreements & Acknowledgements.

Schedule Summary

This activity has the following schedule

Date Start Time End Time
Thursday, May 09, 2024 10:00 AM 12:30 PM
Thursday, May 16, 2024 10:00 AM 12:30 PM
Thursday, May 23, 2024 10:00 AM 12:30 PM
Thursday, May 30, 2024 10:00 AM 12:30 PM
Thursday, June 06, 2024 10:00 AM 12:30 PM
Thursday, June 13, 2024 10:00 AM 12:30 PM
Thursday, June 20, 2024 10:00 AM 12:30 PM
Thursday, June 27, 2024 10:00 AM 12:30 PM
Thursday, July 04, 2024 10:00 AM 12:30 PM
Thursday, July 11, 2024 10:00 AM 12:30 PM