Vancouver Immigrant Settlement & Integration Program

Active Volunteer Positions - Front Desk Assistants - S.U.C.C.E.S.S. Granville Service Center

We are recruiting volunteers to support Front Desk reception at our Vancouver- Granville Service Centre.


To apply for this position- Please click the 'Fill in an Application' button on the right-hand side of this page

Work location: #300 – 8268 Granville St. Vancouver

Key Responsibilities:


Front Desk support

  • greeting walk-in clients and visitors
  • answering phone, directing calls
  • helping clients register for workshops, classes or events
  • promoting programs and services
  • assisting Program Assistants with administrative tasks when needed


Time Commitment and Schedule:

3 hours per week, a minimum commitment of 3 months.

Shifts occur Monday-Friday between 9am to 1pm and 1pm to 5pm.



Qualifications Required:

  • Intermediate Level of English or above
  • Intermediate Level or above of Mandarin, Cantonese and or Arabic
  • 19 years or older
  • Must be willing to conduct a criminal record check
  • Customer service experience (preferred)


Personal Traits/ Qualities Desired:

  • Able to work in a fast paced environment
  • Friendly and welcoming
  • Patient and a good listener


Orientation and Training Provided:

  • General orientation to S.U.C.C.E.S.S
  • Specific orientation to the volunteer position


Benefits of Volunteering:

  • Support the work of S.U.C.C.E.S.S. in our mission to build bridges, harvest diversity and foster integration through service and advocacy
  • Gain customer service/ social service experience
  • Opportunity to practice English
  • Volunteer certificate issued after 40 hours of volunteer service


  • This position will be supervised by a S.U.C.C.E.S.S. Program Assistant or a Settlement Practitioner.


Application and Screening Process:


Please apply at and indicate you are applying for the ‘Front Desk & Workshop Support-Fraser Street’ position.  


Selected applicants will be interviewed prior to placement and must have a criminal record check


Staff Contact: Jane Li,; 604-408-7274 ext. 2064.


Schedule Summary

This activity generally occurs on

  • Monday - Morning, Afternoon
  • Tuesday - Morning, Afternoon
  • Wednesday - Morning, Afternoon
  • Thursday - Morning, Afternoon
  • Friday - Morning, Afternoon
  • Saturday - Morning, Afternoon