Vancouver Immigrant Settlement & Integration Program

Active Volunteer Positions - Front Desk Assistants - S.U.C.C.E.S.S. Granville Service Center

The vision of S.U.C.C.E.S.S. is one of a vibrant Canadian society where people thrive and contribute to inclusive communities. We are one of the largest non-profit social service organizations in BC, providing services such as settlement, seniors and housing. S.U.C.C.E.S.S. has evolved into a multicultural, multi-service agency assisting people at all stages of their Canadian experience.
The Immigrant Settlement & Integration Program (ISIP) helps immigrants and their families learn about Canada's systems and services. We offer opportunities for immigrants to develop English language skills, learn about Canada's labour market, develop professional and social networks, and settle into their local B.C. communities. ISIP services are for eligible immigrants, refugees and their families and are free of charge. Our services are offered in many languages. 


We are recruiting volunteers to support Front Desk reception at our Vancouver- Granville Service Centre.


Work location: #300 – 8268 Granville St. Vancouver

Key Responsibilities:


Front Desk support

  • greeting walk-in clients and visitors
  • answering phone, directing calls
  • helping clients register for workshops, classes or events
  • promoting programs and services
  • assisting Program Assistants with administrative tasks when needed


Time Commitment and Schedule:

3 hours per week, a minimum commitment of 3 months.

Shifts occur Monday-Friday between 9am to 1pm and 1pm to 5pm.


Qualifications Required:

  • Intermediate Level of English or above
  • Intermediate Level or above of Mandarin and/or Cantonese 
  • 19 years or older
  • Must be willing to conduct a criminal record check
  • Customer service experience (preferred)


Personal Traits/ Qualities Desired:

  • Able to work in a fast paced environment
  • Friendly and welcoming
  • Patient and a good listener


Orientation and Training Provided:

  • General orientation to S.U.C.C.E.S.S
  • Specific orientation to the volunteer position


Benefits of Volunteering:

  • Support the work of S.U.C.C.E.S.S. in our mission to empowers people on their Canadian journey to achieve their goals through services and advocacy that promote belonging, wellness, and independence 
  • Gain customer service/ social service experience
  • Opportunity to practice English
  • Volunteer certificate issued after 40 hours of volunteer service


  • This position will be supervised by a S.U.C.C.E.S.S. Program Assistant or a Settlement Practitioner.


Please Note: We appreciate all applicants, however only selected applicants will be contacted and interviewed prior to placement and are required to submit a current Criminal Record Check/Vulnerable Sector Search upon offer of the position.


To apply for this position- Please click the 'Fill in an Application' button on this page


Qualifications Required

  • Confidentiality Agreement training Must be Pass
  • Conflict of Interest training Must be Pass
  • Interview Must be Complete
  • Orientation Session Must be Complete

Schedule Summary

This activity generally occurs on

  • Monday - Morning, Afternoon
  • Tuesday - Morning, Afternoon
  • Wednesday - Morning, Afternoon
  • Thursday - Morning, Afternoon
  • Friday - Morning, Afternoon
  • Saturday - Morning, Afternoon