Surrey Immigrant Settlement & Integration Program

Current Volunteer Openings - Digital Literacy Language Class Support - Surrey Delta Service Centre (Arabic Speaking)

Digital Literacy Language Class Support – Arabic Speaking
(Surrey-Delta Service Centre)


S.U.C.C.E.S.S. is one of the largest social service agencies in British Columbia, Canada. The vision of S.U.C.C.E.S.S. is one of a vibrant Canadian society where people thrive and contribute to inclusive communities. We are one of the largest non-profit social service organizations in BC, providing services such as settlement, seniors and housing. S.U.C.C.E.S.S. has evolved into a multicultural, multi-service agency assisting people at all stages of their Canadian experience.


The Immigrant Settlement & Integration Program (ISIP) helps immigrants, and their families to learn about Canada's systems and services. We offer opportunities for immigrants to develop English language skills, learn about Canada's labour market, develop professional and social networks, and settle into their local B.C. communities. ISIP services are for eligible immigrants, refugees and their families and are free of charge. Our services are offered in many languages.


We are recruiting volunteers to support our Digital Literacy and English Language Course facilitated by our Digital Literacy Language Instructor.



In person at our Surrey-Delta Service Centre

Address: 100 – 15117 101 Ave | Surrey BC | V3R 8P7



Key responsibilities:

  • Support the Digital Literacy Language Instructor via various formats, such as in-person classroom and online settings
  • Practice topic-specific English phrases and vocabulary related to digital skills in group or pair settings according to the Digital Literacy Language Instructor’s lesson plan
  • Facilitate digital literacy skills learning and comfort level among students using different applications (e.g. using Zoom, email, google maps, internet browsers)
  • Encourage equal participation among students
  • Engage students to facilitate dialogue and learning in a digital environment
  • Disseminate class materials as required by the Digital Literacy Language Instructor
  • Communicate any concerns or observed student needs to the Digital Literacy Language Instructor in a timely manner
  • Provide informal first language interpretation support as needed

Time commitment and schedule:

Cohort #1 (January 16th - March 9th)

Mondays & Wednesdays, 12:30- 2:30 PM


Additional dates/ times agreed upon with Digital Navigator and/or Digital Literacy Instructor connected to orientation and training


Qualifications Required:


  • CLB 5+ 
  • Ability to speak a second language is an asset (in particular Arabic, Chinese (Cantonese/Mandarin), Dari, Farsi (Persian), Japanese, Korean, Pashto, or Ukrainian) 
  • 19 years or older
  • Must be willing to conduct a criminal record check
  • Excellent digital literacy using different computer platforms (Windows/Mac) and phone platform (iPhone/Android)
  • Excellent technical skills (operating different applications and troubleshooting technical issues)


Personal Traits/ Qualities Desired:


  • Friendly, reliable, encouraging and welcoming
  • Patient, non-judgmental and active listener
  • Ability to work in a fast-paced, diverse, multicultural and multilingual classroom setting
  • Team player and able to support the Digital Literacy Instructor with the assigned tasks


Orientation and Training Provided:


  • General Orientation to S.U.C.C.E.S.S.
  • Specific orientation to the Digital Literacy Language Class Support Volunteer Position


Benefits of Volunteering:


  • Support the work of S.U.C.C.E.S.S. in our mission to empower people on their Canadian journey to achieve their goals through services and advocacy that promote belonging, wellness, and independence
  • Gain digital literacy classroom facilitation experience
  • Volunteer reference letter issued upon request after 40 hours of volunteer service




  • This position will be supervised by a S.U.C.C.E.S.S. Immigrant Settlement and Integration, Digital Literacy Language Instructor, with support from the Digital Navigator and/or Community Connections Coordinator as needed


Application and Screening Process:


  • To apply for this position- Please click the 'Fill in an Application' button on the right hand side of this page
  • Selected applicants will be interviewed. Prior to volunteering, applicants must complete a successful interview, a complete Criminal Record Check and complete our Agreements & Acknowledgements