Canadian Cancer Society - Shuswap

Community and Regional Offices - Branch Office Assistant - Salmon Arm



As a frontline representative of the Canadian Cancer Society, the Branch Office Assistant provides a welcoming environment for the community to access cancer-related information and services.  By providing staff, volunteers, donors, and other stakeholders with excellent customer service, the Branch  Office Assistant helps keep the day-to-day operations of the office moving forward and enhances the community’s participation in the Society’s services, programs, and events.


This position is based out of our Salmon Arm office in the Shuswap region.   Here at the Canadian Cancer Society, our casual and inclusive work environment fosters a supportive community of like-minded people.  We take pride in the health and wellness of our workforce, and welcome people of all backgrounds, abilities, and interests.





  • Respond to telephone calls, emails, and walk-in inquiries with professionalism, patience, and kindness
  • Keep up-to-date on Society activities, programs, policies and procedures, and participate in ongoing training
  • Receive and help process donation in a confidential manner and with care
  • Provide administrative support for projects and special events
  • Be an Ambassador for the Canadian Cancer Society



  • Help people affected by cancer access information and resources in a warm and supportive atmosphere
  • Enhance customer service, administrative, and teamwork skills
  • Interact with the community as an advocate for the Canadian Cancer Society
  • Network with a team of staff and volunteers who are passionate about supporting those living with cancer and changing the future of cancer in a non-profit office environment



  • The Canadian Cancer Society Volunteer Orientation
  • Role-specific training, with ongoing mentorship and support from the Leadership Volunteers and Regional Staff
  • The Canadian Cancer Society Volunteer Handbook, policies, and procedures



  • Knowledge of the Canadian Cancer Society’s mission, programs, and services (or willingness to learn)
  • Excellent verbal and written communication
  • Ability to connect with a variety of people and handle sensitive topics with kindness and patience
  • Positive and solution-oriented attitude, comfortable with adapting to change
  • Intermediate computer knowledge (including Microsoft Word and Excel)




  • Flexible depending on volunteers availability - ideally once per week 3 hours.
  • Minimum 4-6 months commitment (for training purpose), renewable



Branch Office Assistant – Office Support – Salmon Arm