Health Services - Health Services Front Desk Volunteer
Health Services Front Desk Volunteer
About Us
The Esperanza Center is a comprehensive resource center whose mission is to welcome immigrants by offering hope, compassionate services, and the power to improve their lives. Since 1963, immigrants from all over the world have trusted the center to help them navigate life in a new country. Our dedicated staff and volunteers provide services related to education, health care, immigration legal matters, family reunification, and general community support to thousands of immigrants each year.
Esperanza Center Health Services (ECHS) provides free medical and dental services to uninsured immigrants in the metropolitan Baltimore region who do not qualify for government-sponsored health insurance. The clinic offers no-cost quality primary and preventive care for adults and children. Services are provided by dedicated volunteers and staff, in partnership with Johns Hopkins Medical Institute. These services range from adult and pediatric primary care, adult dental care, on-site laboratory services, and specialized clinics.
Description
The Health Services Front Desk Volunteer will welcome patients, facilitate communication, and support Health Services operations. This volunteer position provides valuable experience in customer service in a medical setting.
Tasks
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Greet patients as they arrive
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Answer and return phone calls, check voicemails, and provide information to callers
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Respond to patient questions, concerns, and requests in a professional manner
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Help patients check-in for their appointments as needed
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Direct patients to where they need to go as needed
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Maintain patient confidentiality at all times
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Other tasks as assigned
Qualifications
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18 years of age or older
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Able to volunteer for at least 12 weeks for 3-4 hours/week
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Proficient in English and Spanish
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Strong customer service skills
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Comfortable talking on the phone
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Committed to diverse work environment
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Background check required
Location and Schedule
This is an in-person volunteer position with Esperanza Center Health Services at 430 S Broadway, Baltimore, MD 21231. Volunteers will be asked to commit to volunteering for at least 12 weeks for at least 3-4 hours/week during Health Services business hours (Monday-Thursday, 9am-6pm). Exact schedule will need to be determined in coordination with Health Services Manager.
**Please note that the first step in the process of becoming a Health Services Front Desk Volunteer is to attend a Volunteer Information Session, which can be scheduled through the volunteer application**
Any Questions?
Please contact the Volunteer Coordinator at VEsperanzaCenter@cc-md.org.
Qualifications Required
- Background Check
- How comfortable are you with speaking Spanish? (5 being most comfortable) Must be at least 4
Schedule Summary
This activity generally occurs on
- Monday - Morning, Afternoon
- Tuesday - Morning, Afternoon
- Wednesday - Morning, Afternoon
- Thursday - Morning, Afternoon
- Friday - Morning, Afternoon
Mission Statement
To welcome immigrants by offering hope, compassionate services, and the power
to improve their lives.
