Esperanza Center - Catholic Charities of Baltimore

Development/Operations/Outreach - Front Desk Volunteer

About Us

The Esperanza Center is a comprehensive resource center whose mission is to welcome immigrants by offering hope, compassionate services, and the power to improve their lives. Since 1963, immigrants from all over the world have trusted the center to help them navigate life in a new country. Our dedicated staff and volunteers provide services related to education, health care, immigration legal matters, family reunification, and general community support to thousands of immigrants each year. 



Outreach and Operations is seeking Spanish-speaking volunteers to cover our front desk during our evening and Saturday hours. This volunteer position provides valuable experience in customer service, calendar management, collaboration, and scheduling. It can also give volunteers practice in using Spanish in a professional setting.  



  • Greet clients entering the building
  • Help direct clients where they need to go
  • Check clients in
  • Help clients fill out intake forms
  • Other tasks as assigned


Time Commitment

Volunteers will be asked to commit to volunteering for at least 10 weeks for 3-4 hours a week. You may be able to volunteer more frequently or for a longer period of time. Time slots may be negotiated and may vary depending on program needs and availability.  



  • 18 years of age or older
  • Proficient in Spanish
  • Conversational in English
  • Committed to diverse work environment
  • Experience with customer service is a plus.


**Please note that the first step in the process of becoming a Front Desk Volunteer is to attend a Volunteer Information Session, which can be scheduled through the volunteer application**


Any questions? Please contact Ericka Reid, Outreach and Operations Manager, at  

Qualifications Required

  • Background Check
  • How comfortable are you with speaking Spanish? (5 being most comfortable) Must be at least 4

Schedule Summary

This activity generally occurs on

  • Monday - Afternoon, Evening
  • Tuesday - Afternoon, Evening
  • Wednesday - Afternoon, Evening
  • Thursday - Afternoon, Evening
  • Saturday - Morning, Afternoon