Library--Joyce Ellington Branch

Programmatic - Tech Assistance

Are you tech savvy and willing to help those you aren't? San José Public Library is looking for volunteers willing to guide users one-on-one with their basic technology queries by meeting on Zoom.

How You Will Make a Difference

You don't need to be an expert to provide much needed help. Tech Assistance volunteers provide one-one-one guidance for members of our community who struggle with basic technology, such as:

  • Setting up an email account
  • Web searches
  • Learning the basics of Microsoft Word and Excel
  • Using Zoom
  • Using social networking services like Facebook
  • How to download an eBook from the library's website (Training provided by library staff)

Volunteers are needed to:

  • Assist people online with basic to advanced tech skills
  • Communicate clear instructions to tech inquiries
  • Answer tech related questions


  • Connect with your community online and provide a desired service
  • Play a pivotal role in building the confidence of people with low-tech skills


Willingness to volunteer at least once a month for a 6-month duration. Schedule is dependent on the availability of the volunteer.

Prospective volunteers should:

  • Be willing to work with a variety of people with different technical abilities
  • Be patient, self-directed, and have good customer service skills
  • Have strong oral communication skills.
  • Be familiar with the library's online services and resources
  • Complete a fingerprint background check, at no cost to you. Only required if you are 18 years or older

Language Skills

  • Bilingual skills are highly desired, but not required

Qualifications Required

  • Age Must be at least 15+
  • Oral and written communication skills in English Must be at least High
  • Skilled in basic internet, email, and Microsoft Office Must be Yes