Library - Edenvale Branch

Programmatic - Tech Mentor (Bilingual Speaker)

Are you tech savvy and willing to help others? Edenvale Branch Library is looking for a bilingual speaking (such as Spanish or Vietnamese) volunteers willing to guide users one-on-one with their basic technology queries at the library. Must be able to converse in English and in another language.

How You Will Make a Difference

You don't need to be an expert to provide much needed help. Tech Mentors provide one-one-one guidance for members of our community who struggle with basic technology, such as:

  • Setting up an email account, composing & sending emails, using email attachments
  • Web searches and web-based productivity software such as Google docs
  • Learning the basics of Microsoft Word and Excel
  • Using the library's pay-for-print and photocopy machines.
  • Using social networking services like Facebook

Volunteers are needed to:

  • Assist people with basic to advanced tech skills
  • Communicate clear instructions to tech inquiries
  • Answer tech related questions


  • Connect with your community and provide a desired service
  • Play a pivotal role in building the confidence of people with low-tech skills


  • Willingness to volunteer at least once a week for a 6-month duration.
  • Willingness to be available at regularly scheduled times, for at least 2 hours a week. Schedule is dependent on the availability of the volunteer.

Prospective volunteers should:

  • Be able to interact effectively with individuals from diverse backgrounds and with a range of computer abilities
  • Be familiar with PCs, personal devices like tablets and smartphones.
  • Be patient and have good customer service skills
  • Have strong oral communication skills in English and another language such as in Spanish or Vietnamese.
  • Complete a fingerprint background check, at no cost to you. Only required if you are 18 years or older

Qualifications Required

  • Age Must be at least 15+
  • Oral and written communication skills in English Must be at least Medium
  • Oral and written communication skills in Spanish Must be at least Medium
  • Skilled in basic internet, email, and Microsoft Office Must be Yes