UnitingCare Volunteering Portal

📝 Currently Recruiting - Remote Crisis Supporter Workplace Training - Central Queensland (FEB 2023)

Key Information:

Information Session:   January 2023

Applications Close:     Feb 15th 2023

Training Commences: February 2023


Download the Pre-enrolment Booklet   

Download the RTO Compliance Manual   

Download the Course Dates Information 


Lifeline - Keeping Queenslanders safe.

Lifeline is committed to bringing hope to Australians doing it tough. A trusted national charity, we’re driven by the belief that Australian lives lost to suicide can be prevented. In Queensland, we deliver our 24-hour 13 11 14 Lifeline Crisis Support line through 10 Lifeline centres – providing suicide prevention services with a non-judgmental and compassionate listening ear. Backed by more than 6000 volunteers, our network of 130 Lifeline retail shops sell new, donated and pre-loved goods to help fund our crisis support services.

Lend an ear to people in need.

Sometimes people just need to be heard. We are always looking for people, from all walks of life, who can be generous with their time to help us respond to callers to provide empathy and compassion so that they feel connected, heard and understood.

Central Queensland: Rockhampton, Gladstone, Emerald, Blackwater and Springsure

We are pleased to now offer interested volunteers from these areas the ability to join our team remotely and volunteer from home.  To facilitate this opportunity, please note the additional technology requirements below.   

We would love to hear from you if you can:

- demonstrate good communication and listening skills

- show empathy and have a non-judgemental attitude

- volunteer for 4-6 hours a fortnight

- pass a comprehensive selection criteria and 

- successfully complete the nationally-recognised Lifeline Telephone Crisis Supporter Workplace Training program

Being a volunteer crisis supporter will offer you the opportunity to:

- develop your practical crisis support skills

- experience personal growth and development

- improve your communication skills

- increase your self-awareness

- give back to the community

- pursue further career opportunities in this area


Lifeline crisis supporter training provided on behalf of Lifeline Australia RTO 88036, is a requirement of this volunteer role.  The initial training consists of 10 topics delivered face-to-face and/or online, requiring a commitment of 6-8 hours per week followed by a commitment of 12 months to professional development and phone shift hours.   

The course fee is $ 450


Tasks involved include:

▪ Complete training to become a qualified Crisis Supporter

▪ Respond to phone calls, web chat or through Lifeline Text

▪ Active listening

▪ If needed, create a safety plan

▪ Records keeping 

Skills Required:

▪ Good listening skills

▪ Empathy & Compassion

▪ Commitment to helping others

▪ Strong verbal and written English communication skills

▪ A good level of computer literacy


▪ COVID-19 Vaccination

▪ Blue Card for working with children

▪ Australian Federal Police check

Technology Requirements for remote volunteering:

▪️ A personal computer or laptop (Windows 10 or MacOS Catalina 10.15)

▪️ Minimum internet speed of 25 Mbps - Check your speed at https://fast.com

▪️ USB-connected headset with microphone

▪️ Access to a phone

▪️ Second monitor recommended

UnitingCare values diversity in our organisation and we have some principles in place that will help to promote both inclusion and access.  If you have any other accessibility requirements, please discuss these at the time of the interview.