UnitingCare Volunteering Portal

📝 Currently Recruiting - Crisis Support Workers Training - Gold Coast (NOV 2022)


Key Information:

Information Session:   Tuesday, 4 October - 6-8 pm

Applications Close:     Sunday, 23 October 2022

Training Commences: Friday, 11 November 2022


Download the Pre-enrolment Booklet

Download the RTO Compliance Manual

Download the Course Information  


  Book an Appointment to Apply   Complete an Application Online  




Lifeline - Keeping Queenslanders safe.

Lifeline is committed to bringing hope to Australians doing it tough. A trusted national charity, we’re driven by the belief that Australian lives lost to suicide can be prevented. In Queensland, we deliver our 24-hour 13 11 14 Lifeline Crisis Support line through 10 Lifeline centres – providing suicide prevention services with a non-judgmental and compassionate listening ear. Backed by more than 6000 volunteers, our network of 130 Lifeline retail shops sell new, donated and pre-loved goods to help fund our crisis support services.


Lend an ear to people in need.

Sometimes people just need to be heard. We are always looking for people, from all walks of life, who can be generous with their time to help us respond to callers to provide empathy and compassion so that they feel connected, heard and understood.



Volunteering with us you will be part of a small, close-knit team of supportive volunteers and employees in our call centre located in Gold Coast.


We would love to hear from you if you can:

- demonstrate good communication and listening skills

- show empathy and have a non-judgemental attitude

- volunteer for 4-6 hours a fortnight

- pass a comprehensive selection criteria and 

- successfully complete the nationally-recognised Lifeline Telephone Crisis Supporter Workplace Training program


Being a volunteer crisis supporter will offer you the opportunity to:

- develop your practical crisis support skills

- experience personal growth and development

- improve your communication skills

- increase your self-awareness

- give back to the community

- pursue further career opportunities in this area




Lifeline crisis supporter training provided on behalf of Lifeline Australia RTO 88036, is a requirement of this volunteer role.  The initial training consists of 10 topics delivered face-to-face and/or online, requiring a commitment of 6-8 hours per week followed by a commitment of 12 months to professional development and phone shift hours.  


The course fee is $ 650



Tasks involved include:

▪ Complete training to become a qualified Crisis Supporter

▪ Respond to phone calls

▪ Active listening

▪ If needed, create a safety plan

▪ Records keeping 


Skills Required:

▪ Good listening skills

▪ Empathy & Compassion

▪ Commitment to helping others

▪ Strong verbal and written English communication skills

▪ A good level of computer literacy



▪ COVID-19 Vaccination

▪ Blue Card for working with children

▪ National Police check


Transport and Parking Options:

▪ Onsite parking and/or free public parking is available

 ▪ Public transport close to the site is available

▪  Paid parking available close by


This role is accessible for people using:

Please discuss individual circumstances


UnitingCare values diversity in our organisation and we have some principles in place that will help to promote both inclusion and access.  If you have any other accessibility requirements, please discuss these at the time of the interview.


Complete an application...
By Appointment
  Online Form

Got questions?

Prefer to talk to a person?  

Make an appointment and the Volunteer Experience Team and we will be in touch to answer your questions and help you start your application over the phone.  


Want to apply now?

Happy to apply online?

Get started with the online application form and the volunteer supervisor for the activity you sign up for will be in contact with you.