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📄 CURRENTLY RECRUITING - 🏛️ Court Support (Queensland)

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📃 This volunteer opportunity will help to support court users in Queensland, making their day in court as stress-free as possible. 

As a valued member of the court team, you will assist with the smooth operation of the court and provide appropriate support to court users in collaboration with court staff. Your role will involve welcoming and assisting people who may be anxious, stressed, or unsure, ensuring they feel accepted and supported. You will play a key part in creating a more positive court experience while working in a team environment. 

📍 Location: Missions | Court Support Qld, Local Court Address 

👉🏼 About Us:

This volunteer support role is based in courthouses across Queensland, including cities, suburbs, regional, and remote locations. The size and needs of each courthouse team vary depending on the location.

You will assist individuals navigating a variety of situations, such as: 

  • Extremely stressed individuals attending court for the first time, expressing fear, anger, or anxiety
  • Distraught family members, friends, or partners
  • Language challenges with limited or no English
  • Uncertainty about legal representation 

You will work closely with court staff, following their directions as required, and provide a reassuring presence for court users. 

✅ What you’ll be doing: 

  • Working as part of a supportive court team
  • Attending court as agreed with your Chaplain or Team Leader
  • Welcoming court users with a warm smile and genuine interest
  • Identifying and assisting those who appear concerned, unsure, or confused
  • Referring court users to appropriate support pathways
  • Clarifying needs if uncertain and directing or accompanying users to required support
  • Seeking help if unsure or feeling uncomfortable in your role
  • Attending team meetings and training sessions
  • Embracing the role of a Court Support Volunteer with enthusiasm 

🎁 What’s in it for you? 

  • Experience the joy of making a meaningful difference
  • Build, maintain, or contribute to specialised skill sets
  • Enjoy social interaction with others 

🕑 Times: 8:30 AM - 12:30 PM (negotiable, depending on court needs) 

📅 Days: Weekdays 

☑️ Commitment: Start with as little as 3-4 hours monthly 

☑️ Skills and experience important for this role include: 

  • Acceptance and respect for people of all ages, backgrounds, cultures, religions, languages, genders, and sexual orientations
  • Excellent listening skills and empathy for others
  • Ability to prioritise and manage needs effectively
  • Commitment to maintaining confidentiality and high ethical standards
  • Calm and reassuring demeanor when assisting stressed or anxious individuals
  • Willingness to work within organisational guidelines and represent the organisation professionally 

☑️ Checks we’ll need before you start: 

  • Reference checks
  • National police check 

🚙 Transport and parking options: 

  • Vary depending on the court location 

♿ This role is accessible for people using: 

  • A wheelchair or mobility device
  • Accessible toilets
  • An assistance animal