UnitingCare Volunteering Portal

📝 Currently Recruiting Crisis Supporters - 'Our Mob' Lifeline Crisis Supporters (Queensland)

Become a qualified First Nations Lifeline Crisis Support volunteer and help save lives. 

In Queensland, UnitingCare delivers our 24-hour 13 11 14 Lifeline Crisis Support line, providing compassionate support to anyone experiencing a personal crisis. Regardless of age, gender, ethnicity, religion or sexual orientation, our trained volunteers are ready to listen, provide support and refer. 

As part of our reconciliation journey to strengthen the relationship and partnership with our First Nations peoples, Lifeline Queensland is pleased to be offering this nationally accredited training free of charge.

Volunteering with us you will be part of a small, close-knit team of supportive volunteers and employees at one of our call centres located throughout Queensland including, Bundaberg, Cairns, Ipswich, Maryborough, Rockhampton, Townsville, Mackay, Brisbane or Broadbeach.

Our nationally accredited training program connects you with experienced mentors in a culturally safe learning environment, to ensure you have appropriate cultural support throughout your entire journey.


We would love to hear from you if you:

▪ identify as Aboriginal and/or Torres Strait Islander

▪ can bring your life experience and cultural knowledge

▪ can demonstrate good communication and listening skills

▪ can show empathy and have a non-judgmental attitude

▪ can volunteer for 4-6 hours a fortnight

▪ are willing to successfully complete the nationally recognised Lifeline Telephone Crisis Supporter training program provided on behalf of Lifeline Australia RTO 88036


Walk with Our Mob


Sign Up to an info session to start your journey





Download the Pre-enrollment Book

Download the RTO Compliance Manual   


Benefits of being a volunteer crisis supporter:

Being a Lifeline Crisis Support volunteer can open up new pathways towards paid employment through the nationally recognised qualification received.

Experience gained by being a volunteer crisis supporter:

▪ practical crisis support skills

▪ experience personal growth and development

▪ improve your communication skills

▪ increase your self-awareness

▪ give back to the community

▪ pursue further career opportunities in this area



Training Requirements:

Lifeline crisis supporter training provided on behalf of Lifeline Australia RTO 88036, is a requirement of this volunteer role.  The initial training consists of 10 topics delivered face-to-face and/or online, requiring a commitment of 6-8 hours per week followed by a commitment of 12 months to professional development and phone shift hours.    


The course fee of $550 has been waived thanks to funding made available. 



*Plus additional bridging modules… 


Foundation Knowledge


Micro Skills & Self Awareness


Micro Skills & Supervision


Lifeline Practice Framework - CARE


Lifeline Practice Framework – CARE

OBSERVATION SHIFT Observe an experienced Crisis Supporter


Introduction to Suicide


Safety Issues


Understanding Differences


Putting it all Together


Practice Clinic

At the successful completion of the course outlined in the above table, an invitation to stage two will be given.


Tasks involved include:

▪ Complete training to become a qualified Crisis Supporter

▪ Respond to phone calls

▪ Active listening


Skills Required:

▪ Good listening skills

▪ Empathy, Compassion and Self Awareness

▪ Commitment to helping others

▪ Strong verbal and written English communication skills

▪ A good level of computer literacy



UnitingCare values diversity in our organisation and we have some principles and practices in place to help promote both inclusion and access.  If you have any other accessibility requirements, please discuss these at the time of the interview.



▪ Blue Card for working with children

▪ National Police Check