UnitingCare Volunteering Portal

📝 Currently Recruiting - 'Our Mob' Lifeline Crisis Supporters (Queensland)

Become a qualified volunteer Lifeline Crisis Supporter and help save lives. 

In Queensland, UnitingCare delivers our 24-hour 13 11 14 Lifeline Crisis Support line, providing compassionate support to anyone experiencing a personal crisis. Regardless of age, gender, ethnicity, religion or sexual orientation, our trained volunteers are ready to listen, provide support and referrals. 

In recognition of the under-representation of Aboriginal and Torres Strait Islander people volunteering on 13 11 14, Lifeline Queensland is pleased to be offering training free of charge for Aboriginal and Torres Strait Islander people interested in joining this service.

Volunteering with us you will be part of a small, close-knit team of supportive volunteers and employees at one of our call centres located though-out Queensland including Brisbane (Kangaroo Point), Bundaberg, Cairns, Ipswich, Maryborough, Rockhampton and Townsville.

We would love to hear from you if you can:

▪ demonstrate good communication and listening skills

▪ show empathy and have a non-judgemental attitude

▪ volunteer for 4-6 hours a fortnight

▪ willing to successfully complete the nationally recognised Lifeline Telephone Crisis Supporter training program


Key Dates:

Training course:   Apply now for the second intake planned for early 2022 


Benefits of being a volunteer crisis supporter:

Being a Lifeline Crisis Support volunteer can open up new pathways towards paid employment through the nationally recognised qualification received.

Experience gained by being a volunteer crisis supporter:

▪ practical crisis support skills

▪ experience personal growth and development

▪ improve your communication skills

▪ increase your self-awareness

▪ give back to the community

▪ pursue further career opportunities in this area



Training Requirements:



The nationally recognised Crisis Support Worker Training course, delivered locally by our Lifeline Centres under the Lifeline Australia RTO 88036, is a requirement of this volunteer role.  The initial training consists of 10 topics delivered face-to-face and/or online, requiring a commitment of 6-8 hours per week followed by a commitment of 12 months to professional development and phone shift hours.  


The course fee of $450 has been waived thanks to funding made available. 




Tasks involved include:

- Complete training to become a qualified Crisis Supporter

- Respond to phone calls, web chat or through Lifeline Text

- Active listening

- If needed, create a safety plan

- Records keeping 


Skills Required:

▪ Good listening skills

▪ Empathy & Compassion

▪ Commitment to helping others

▪ Strong verbal and written English communication skills

▪ A good level of computer literacy



UnitingCare values diversity in our organisation and we have some principles in place that will help to promote both inclusion and access.  If you have any other accessibility requirements, please discuss these at the time of the interview.



▪ COVID-19 Vaccination

▪ Blue Card for working with children

▪ Australian Federal Police check