📝 Currently Recruiting - 'Our Mob' Lifeline Crisis Supporters (Queensland)
Become a qualified First Nations Lifeline Crisis Support volunteer and help save lives.
In Queensland, UnitingCare delivers our 24-hour 13 11 14 Lifeline Crisis Support line, providing compassionate support to anyone experiencing a personal crisis. Regardless of age, gender, ethnicity, religion or sexual orientation, our trained volunteers are ready to listen, provide support and refer.
As part of our reconciliation journey to strengthen the relationship and partnership with our First Nations peoples, Lifeline Queensland is pleased to be offering this nationally accredited training free of charge.
Volunteering with us you will be part of a small, close-knit team of supportive volunteers and employees at one of our call centres located throughout Queensland including, Bundaberg, Cairns, Ipswich, Maryborough, Rockhampton, Townsville, Mackay, Brisbane or Broadbeach.
Our nationally accredited training program connects you with experienced mentors in a culturally safe learning environment, to ensure you have appropriate cultural support throughout your entire journey.
We would love to hear from you if you:
▪ identify as Aboriginal and/or Torres Strait Islander
▪ can bring your life experience and cultural knowledge
▪ can demonstrate good communication and listening skills
▪ can show empathy and have a non-judgmental attitude
▪ can volunteer for 4-6 hours a fortnight
▪ are willing to successfully complete the nationally recognised Lifeline Telephone Crisis Supporter training program provided on behalf of Lifeline Australia RTO 88036
Walk with Our Mob
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Sign Up to an info session to start your journey |
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Download the Pre-enrollment Book Download the RTO Compliance Manual |
Benefits of being a volunteer crisis supporter:
Being a Lifeline Crisis Support volunteer can open up new pathways towards paid employment through the nationally recognised qualification received.
Experience gained by being a volunteer crisis supporter:
▪ practical crisis support skills
▪ experience personal growth and development
▪ improve your communication skills
▪ increase your self-awareness
▪ give back to the community
▪ pursue further career opportunities in this area
Training Requirements:
Lifeline crisis supporter training provided on behalf of Lifeline Australia RTO 88036, is a requirement of this volunteer role. The initial training consists of 10 topics delivered face-to-face and/or online, requiring a commitment of 6-8 hours per week followed by a commitment of 12 months to professional development and phone shift hours.
The course fee of $550 has been waived thanks to funding made available.
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ACCREDITED COURSE OUTLINE *Plus additional bridging modules… |
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TOPIC 1 |
Foundation Knowledge |
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TOPIC 2 |
Micro Skills & Self Awareness |
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TOPIC 3 |
Micro Skills & Supervision |
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TOPIC 4A |
Lifeline Practice Framework - CARE |
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TOPIC 4B |
Lifeline Practice Framework – CARE |
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OBSERVATION SHIFT Observe an experienced Crisis Supporter |
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TOPIC 6 |
Introduction to Suicide |
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TOPIC 7 |
Safety Issues |
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TOPIC 8 |
Understanding Differences |
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TOPIC 9 |
Putting it all Together |
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TOPIC 10 |
Practice Clinic |
At the successful completion of the course outlined in the above table, an invitation to stage two will be given.
Tasks involved include:
▪ Complete training to become a qualified Crisis Supporter
▪ Respond to phone calls
▪ Active listening
Skills Required:
▪ Good listening skills
▪ Empathy, Compassion and Self Awareness
▪ Commitment to helping others
▪ Strong verbal and written English communication skills
▪ A good level of computer literacy
Accessibility
UnitingCare values diversity in our organisation and we have some principles and practices in place to help promote both inclusion and access. If you have any other accessibility requirements, please discuss these at the time of the interview.
Requirements:
▪ Blue Card for working with children
▪ National Police Check
Queensland Lifeline Crisis Supporter Workplace Training
Information Sessions
Lifeline's volunteers answer more than 2,500 calls to our 13 11 14 Crisis Support Line every day from Australians in crisis. By becoming a Crisis Supporter, you can offer hope to people in their darkest moments and help us achieve our vision of an Australia free of suicide.
To find out more about becoming a volunteer with Lifeline (13 11 14) voice service in Queensland, please click on the below link to book a place in an upcoming information session.
Lifeline QLD now offers a volunteering from home option. If you are interested in volunteering from home, please indicate your closest centre in the relevant drop down and then select yes to volunteer from home.
We deliver the nationally accredited training for CHCSS00113 Crisis Support Skill Set on behalf of Lifeline Australia RTO 88036
Upcoming Sessions
Select one of the information session times listed below to register.
Wednesday, 9th October - 6:00 PM - 8:00 PM
Monday, 28th October 6:30PM-8:30PM
