RSPCA Victoria

Mornington - Application: Op Shop Day Supervisor

Role Purpose

RSPCA Victoria Op Shops are entirely volunteer operated, providing much needed funds to support RSPCA Victoria achieve our vision of “ending cruelty to all animals”.  The Op Shops also play a visible role in the wider community as the “face” of RSPCA Victoria.

The role of Op Shop Day Supervisor exists to lead and guide the team of volunteers in a particular Op Shop on the days that the Volunteer Team Leader (and Assistant Team Leader) are not rostered. This involves ensuring the Op Shop trades in line with the Operations Manual and RSPCA Victoria policies and procedures, ensuring volunteers are supported and resolving any issues that may arise within the Op Shop or referring them to the Op Shop Support Team as appropriate.

This role requires excellent people skills to lead and guide a team of volunteers, the ability to work independently and meet RSPCA Victoria expectations around reporting.  Whilst the Team Leader is responsible for the day to day operations of the Op Shop, you will be supported by the Op Shop Support Team and the wider resources of RSPCA Victoria.


Key Responsibilities

The Volunteer Op Shop Day Supervisor’s duties may include:

  • Supporting the volunteers and working with the Op Shop Support Team to identify and raise issues appropriately including customer service complaints and issues if they arise.
  • Ensuring the Op Shop operates in accordance with the Op Shop Operational Manual and RSPCA Victoria policies and procedures, including Financial and Wellbeing Health & Safety.
  • Ensuring financial paperwork (daily takings and banking) are completed accurately at the end of the day and by two people.
  • Working with the Op Shop Support Team regarding continuous improvement, campaigns and implementing new policies and procedures.
  • Ensuring the various tasks and roles in the Op Shop are filled by volunteers on the day in order to ensure the Op Shop is trading effectively (e.g. ensuring the counter is manned at all times, that volunteers work their rostered hours and take appropriate breaks, etc)
  • Other duties as agreed.



To be successful in this role, the volunteer will possess the following necessary skills and attributes:


      Excellent customer service and sales skills

      Ability to work independently at a local level, while being part of the broader team within the Op Shop Network

      Effective oral and written communication skills

      Basic banking and mathematical skills with strong attention to detail

      A great sense of humour!


      Experience in Workplace Health and Safety

Other Options:

  • National Police Check
  • Working with Childerns Check