Canadian Red Cross

Health Equipment Loan - Program Administration Volunteer

Do you enjoy working in databases and with reports? Are you a friendly, outgoing person who enjoys talking to new people every day? Do you want to help the Canadian Red Cross help vulnerable people by providing much needed support to those who need it the most?
The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Program Administration Volunteer for the Health Equipment Loan Program (HELP).
Reporting to the Coordinator/Team Lead this position provides general office duties to ensure the effective and efficient operations of the HELP Program.

Key Responsibilities
  • Provides professional customer service and information to the public, both by telephone and in person
  • Performs outbound calls and tracking to follow up on overdue equipment or long-term loans
  • Produces mail/form letters to request the return of overdue items or an update on the status of equipment on loan
  • Assists with faxing health care professionals regarding the status of their requests
  • Maintains paper and/or computer records regarding clients, loans, reminders and returns
  • Compiles statistical reports from the data base, as required
  • Maintains work area in a clean and orderly state
  • Participates in disaster planning, preparation and response, as required
  • Contributes to a healthy and safe working environment
  • Perform other duties, as required

  • Excellent interpersonal skills, including handling interactions with the general public, clients and colleagues
  • This position requires a satisfactory Canadian vulnerable sector criminal record check
  • Strong verbal and written communications skills in English, including telephone etiquette
  • Ability to work independently with minimal supervision
  • Ability to work as part of an effective team
  • Dependable
  • Ability to effectively execute assigned tasks in a high-pressure environment
  • Detail-oriented, with a focus on accuracy
  • Strong organizational skills
  • Strong computer skills, with working knowledge of Microsoft Outlook, Word, and inventory databases
  • Ability to operate a photocopier, scanner and fax machine

  • Experience working with a diverse population
  • Fluency in a second language
  • General knowledge and understanding of health equipment

Working Conditions
  • This is an ongoing position and a minimum six-month commitment is desired
  • Successful volunteers will receive training and support in order to be successful, maintain a safe work environment and provide excellent service to help those in need of this vital service

Minimum one 4-hour shift per week during hours of operation, Monday-Friday 8:30am-4:30 pm. Shift times are flexible and will be discussed with program supervisor upon successful application. Weekday evenings or Saturday shifts may be available in some locations. 
Apply now to join our local Red Cross team and become a part of the world’s largest humanitarian organization, and one of our 13 million volunteers across the world.  The Canadian Red Cross Society is an equal opportunity employer.
Interested parties may submit their application no later than 31 January 2019 via the Canadian Red Cross online application system found at the below link:  
While we appreciate all responses, only candidates under consideration will be contacted.