Citizens Advice Bureau (CAB)


INFORMATION AND REFERRAL - Interviewer

 

JOB DESCRIPTION

Volunteers are needed to take enquiries from the public and interview clients.

volunteers are required to:

  • use all information resources and information systems to research and answer client enquiries

  • assist clients with filling in forms, letter writing and advocacy

  • assist with other tasks as delegated by the Board or Manager

  • Attend monthly training

  • commit to one shift per 1-2 weeks

  • meet annually with Board or Manager for appraisal

  • attend Bureau AGM

CAB deals with all types of enquiries, from Employment issues to Social Services, Tenancy to Relationships.

SKILLS REQUIRED

Must be able to relate well with a diverse range of people. Have good oral and written communication skills, and be an effective listener. Must be computer savvy. Must understand and maintain strictest confidentiality at all times and display non-judgemental and impartial attitudes. Be prepared with prior consent from the client, to advocate on a client's behalf.

LOCATION

Ground Floor, Rodgers House, 155 Princes Street, Dunedin

DAYS AND TIMES REQUIRED

Once trained most volunteers do one shift per week of 3 hours

DRESS CODE

Clean and tidy casual wear

SUPERVISION AND TRAINING

Volunteers will be interviewed and undergo police vetting. Two referees are required and will be contacted.