PROGRAM SUMMARY
Tri-Cities Volunteer Resources | Eagle Ridge Hospital
The Train-the-Trainer Program empowers experienced healthcare volunteers to take on leadership roles as peer educators, enhancing the quality, consistency, and person-centered approach of volunteer service delivery at Eagle Ridge Hospital.
Through a one-day intensive learning session, selected volunteers are equipped with the knowledge, skills, and tools required to lead onboarding activities, reinforce Fraser Health’s core values and service standards, and guide their peers in program-specific responsibilities. This program aims to build a resilient and collaborative volunteer community, improve new volunteer readiness, and ensure alignment with patient care priorities across key service areas.
By training the trainers, we create a ripple effect—strengthening mentorship, enhancing volunteer engagement, and elevating the overall experience of patients, families, and clinical teams.
PROGRAM GOAL
- To improve the consistency, confidence, and competence of healthcare volunteers by leveraging experienced volunteers to deliver standardized training and mentorship within the Volunteer Resources framework.
LOCATION
- Eagle Ridge Hospital
Volunteer Resources Department, Inpatient Units, Surgical Daycare, and designated training venues on site
HOURS
- Minimum of 8 - 10 hours per month, with flexible scheduling based on training calendar and new volunteer intakes.
SHIFT TIMES
- Typically aligned with scheduled program-specific shifts.
DUTIES AND RESPONSIBILITIES
- Lead or co-lead training sessions for new and returning volunteers
- Demonstrate core competencies related to communication, safety, and professionalism
- Support volunteers in program-specific onboarding (e.g., Guest Services, Surgical Daycare, Dining Assistance, Real-Time Patient Experience, Social Visitations, Future Best, etc)
- Provide constructive feedback and coaching in a respectful and inclusive manner
- Help maintain up-to-date training materials and evaluation tools
- Escalate training concerns to Volunteer Resources staff
ESSENTIAL SAFETY DUTIES AND RESPONSIBILITIES
- Follow infection prevention and control (IPAC) protocols.
- Support psychological safety and cultural humility within training spaces.
- Encourage volunteers to recognize and report safety concerns.
QUALIFICATION REQUIREMENTS
- Must have completed at least 30 hours in a direct-service volunteer program at Eagle Ridge Hospital
- Demonstrated leadership, reliability, and alignment with Fraser Health values
- Comfortable speaking in front of small groups
- Approval from Volunteer Resources Manager or designate
KNOWLEDGE, SKILLS, AND ABILITIES
- Understanding of Fraser Health volunteer policies and core competencies
- Strong interpersonal and communication skills
- Ability to coach, guide, and mentor with empathy and professionalism
- Familiarity with training aids (checklists, scripts, role-play, etc.)
- Commitment to continuous improvement and peer learning
ORIENTATION
Volunteers will complete:
- Fraser Health General Orientation
- Tri-Cities Volunteer Resources Department Orientation
- Program-Specific Trainer Preparation Day
TRAINING
- Annual Train-the-Trainer Workshop (mandatory)
- Optional peer mentoring sessions and online modules
- Access to Trainer Toolkits and updated manuals
SUPERVISION & SUPPORT
- Trainers report to the Volunteer Resources Manager or designate. Ongoing mentorship and debrief opportunities will be available to ensure quality delivery and satisfaction.
VOLUNTEER BENEFITS OF ROLE
- Leadership and facilitation skill development
- Recognition as a peer mentor and trainer
- Opportunities for resume-building and references
- Contribution to the overall success and retention of Fraser Health volunteers
