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📃 This volunteer opportunity will help to support court users in Queensland, making their day in court as stress-free as possible.
As a valued member of the court team, you will assist with the smooth operation of the court and provide appropriate support to court users in collaboration with court staff. Your role will involve welcoming and assisting people who may be anxious, stressed, or unsure, ensuring they feel accepted and supported.
You will play a key part in creating a more positive court experience while working in a team environment.
📍 Location: Brisbane Arrest Courts Queensland
👉🏼 About Us:
You will assist individuals navigating a variety of situations, such as:
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Extremely stressed individuals attending court for the first time, expressing fear, anger, or anxiety
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Distraught family members, friends, or partners
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Language challenges with limited or no English
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Uncertainty about legal representation
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You will work closely with court staff, following their directions as required, and provide a reassuring presence for court users.
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Working as part of a supportive court team
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Attending court as agreed with your Program Coordinator
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Welcoming court users with a warm smile and genuine interest
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Identifying and assisting those who appear concerned, unsure, or confused
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Referring court users to appropriate support pathways
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Clarifying needs if uncertain and directing or accompanying users to required support
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Embracing the role of a Court Support Volunteer with enthusiasm
- Experience the joy of making a meaningful difference
- Build, maintain, or contribute to specialised skill sets
- Enjoy social interaction with others
🕑 Times: 8:15 am - 12:30 pm Negotiable and dependant on court needs
📅 Days: Weekdays - Weekly commitment of one morning per week
☑️ Commitment: Start with as little as 3-4 hours monthly
☑️ Skills and experience important for this role include:
- Acceptance and respect for people of all ages, backgrounds, cultures, religions, languages, genders, and sexual orientations
- Excellent listening skills and empathy for others
- Ability to prioritise and manage needs effectively
- Commitment to maintaining confidentiality and high ethical standards
- Calm and reassuring demeanor when assisting stressed or anxious individuals
- Willingness to work within organisational guidelines and represent the organisation professionally
☑️ Checks we’ll need before you start:
- Reference checks
- National police check
🚙 Transport and parking options:
- Vary depending on the court location
♿ This role is accessible for people using:
- A wheelchair or mobility device
- Accessible toilets
- An assistance animal
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