Tri-Cities - Volunteer Self-Guided Education Opportunities - TriCities - The Beryl Institute - Recorded Webinar: Remediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience
The Beryl Institute Presents:
Remediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience
This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame in healthcare, and how the two intersect. The experience at our institution includes two pilot programs designed for providers and entire clinics with suboptimal patient experience scores. We will present stepwise strategies, lessons learned, and qualitative and quantitative data that are driving our next steps in augmenting resources and engagement of providers with bottom decile performance.
Speakers
-Laura Kirk, MSPAS, PA-C, CPXP, DFAAPA, FACH | UTSW Assistant Director, Ambulatory Services | UT Southwestern Medical Center
-Haley Kosker, MBA, CPXP | Manager of Patient Experience Data Analytics | UT Southwestern Medical Center
Learning Objectives
-Explore stepwise strategies, lessons learned, and mixed methods data to prioritize resources for engagement of providers with bottom decile patient experience performance.
-Quantify the prevalence of shame within healthcare and reflect on how this impacts healthcare providers’ perspectives toward patient experience resources and training.
-Consider strategies to effectively build trust and mitigate shame when engaging in patient experience remediation and/or coaching for healthcare providers.
*This webinar is an encore presentation from ELEVATE PX 2024.
Qualifications Required
- Screening - Interview Must be Completed
- Screening - Reference 1 Must be Completed
- Screening - Reference 2 Must be Completed
- Orientation - Learning Hub - Course # [14875]: Fraser Health New Volunteer Must be Completed
- Training - Learning Hub - Course # [12680]: Confidentiality Undertaking Must be Completed
- Training - Learning Hub - Course # [5360]: Hand Hygiene Basics Must be Completed
- Orientation - Site: Eagle Ridge Hospital Must be Completed
- Training - Learning Hub - Course # [10853]: Code Red Must be Completed
- Training - Learning Hub - Course # [29687]: Code Silver Must be Completed
