Surrey Settlement and Family Program

Volunteer Posting: Front Desk Assistant Volunteer (Surrey-Delta Service Centre)

S.U.C.C.E.S.S. is one of the largest social service agencies in British Columbia, Canada. The vision of S.U.C.C.E.S.S. is one of a vibrant Canadian society where people thrive and contribute to inclusive communities. We are provide a variety of services, such as settlement support, seniors programming, and affordable housing.

Currently, our Surrey-Delta Office is looking for Front Desk Assistant Volunteers to help with reception duties. Please see below for more details and how to apply:

Work Location:

#100 – 15117 101 Avenue, Surrey BC V3R 8P7

Key Responsibilities:

• Greeting walk-in clients
• Answering phones
• Communicating with clients in their first language (Hindi/Punjabi, Farsi/Dari, Rohingya, and Tigrinya are needed most)
• Helping clients make appointments with staff and register for workshops, classes or events
• Promoting programs and services
• Assisting Program Assistants with administrative tasks when needed

Time Commitment and Schedule:

• 4-hour shifts (either 9:00am – 1:00pm or 1:00pm to 5:00pm), once a week, 3+ months

Qualifications Required:

• Intermediate Level of English or above
• Ability to speak a second language is an asset (Hindi, Punjabi, Rohingya and Tigrinya are needed most)
• 19 years or older
• Must be willing to conduct a criminal record check
• Customer service experience (preferred)

Personal Traits/ Qualities Desired:

• Outgoing, friendly and welcoming
• Patient and a good listener
• Able to work in a fast-paced and multilingual environment

Orientation and Training Provided:

• General orientation to S.U.C.C.E.S.S.
• Specific orientation to the volunteer position

Benefits of Volunteering:

• Support the work of S.U.C.C.E.S.S. in our mission to build bridges, harvest diversity and foster integration through service and advocacy
• Gain customer service/social service experience
• Opportunity to practice English
• Volunteer reference letter issued upon request after 40 hours of volunteer service

Supervision:

• This position will be supervised by a S.U.C.C.E.S.S. Senior Settlement Practitioner 

To apply for this position, please click the 'Fill in an Application' button on the right hand side of this page. While we appreciate all applicants, only those selected will be contacted.

Selected applicants will be interviewed. Prior to volunteering, applicants must complete a successful interview, a complete Criminal Record Check and complete our Agreements & Acknowledgements. If you have any questions, please contact us at volunteer@success.bc.ca. Thank you!