SUCCESS Help Lines

The S.U.C.C.E.S.S. Help Line is a confidential, culturally sensitive telephone help line that offers emotional support and information and referral to Spanish-speaking individuals. The aims of the program are to promote the well-being of Spanish-speaking Canadians and newcomers who are in need of emotional support but experiencing difficulties in accessing social service due to language and cultural barriers and/or fear of social stigma.

The S.U.C.C.E.S.S. Help Line is recruiting committed and responsible volunteers who speak Spanish and have a background in Mental Health Support (e.g: Psychiatry, Psychology, Counselling or Therapy) to provide emotional and informational support to callers. Your role is to help provide a safe and comfortable emotional support environment by phone to those who are reluctant to reach out to specialized/professional help due to social stigmas or cultural taboos. This position will be supervised by the Help Line Program Officers. 

Benefits and Impact

• Gain valuable experience, especially with listening, communication, and crisis management skills
• Volunteers receive a certificate and are eligible for references after completing over 40 volunteer hours
• Support the work of S.U.C.C.E.S.S. in our mission to build bridges, harvest diversity and foster integration through service and advocacy

Qualifications and Requirements

• Background in Mental Health support (ie: Psychiatry, Psychology, Counselling, or Therapy)
• Spanish-Speaking (intermediate level to fluent)
• Age 19+
• Basic English
• Criminal Record Clearance
• Must be available for a 40-hour professional Help Line volunteer training

Personal Traits/Qualities Desired

• Non-judgmental 
• Excellent listening skills
• Committed and reliable
• Willing to learn and make positive change

Training and Orientation

• General S.U.C.C.E.S.S. and position orientation
• Training includes basic emotional support skills, mental health, abuse, and crisis intervention
• Ongoing professional development opportunities and case conferences

Schedule/Commitment Required

• The work is through telecommunication (ie: remote work). Shifts are available between 10:00am-8:00pm on weekdays, and 10:00am-5:00pm on weekends (tentative schedule). 
• Minimum commitment of 4 hours weekly in a year (200 hours total)

You can apply by clicking on the “Fill in an Application” button. Selected applicants will be interviewed prior to placement and must have a criminal record check clearance prior to volunteering. If you have any questions, you can contact us at chlvolunteer@success.bc.ca. Thank you!