Island Senior Resources Volunteer Policies

Please read through ISR's Policies, and then sign up for a Volunteer account. Once you sign up, you will be able to fill out our short application. We look forward to hearing from you. 

Who We Are

Island Senior Resources is the trade name for Senior Services of Island County.  We provide essential resources for seniors and adults with disabilities, their families, and caregivers, throughout Island County, in person, in homes, and in our offices. We are the only private nonprofit in northwest Washington that provides the array of resources we do. Established in 1972, Island Senior Resources is a private 501 (c)(3) not-for-profit organization.

Our Mission

To provide resources that enhance the emotional, social, and physical well-being of seniors, adults with disabilities, and those who care for them.

Our Vision

Island Senior Resources envisions strong communities where seniors, adults with disabilities, and those who care for them are valued, heard and seen, cared for and about, afforded respect, treated with dignity, and supported to live their best life.

To our community:

Covid 19 Policy

ISR Volunteers must follow all guidance and recommendations provided by Island County Public Health and the WA State Department of Health related to COVID-19:

  • Regular hand washing.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.  
  • Cover your mouth/nose with a tissue or sleeve when coughing or sneezing. 
  • Regular use of alcohol-based hand sanitizer covering all surfaces of the hands and rubbing them together until dry.
  • Avoid contact with people who are sick.  
  • Stay home while you are sick and avoid close contact with others.  

Volunteer Policies and Procedures Record Management

The Island Senior Resources (ISR) Volunteer Coordinator maintains records on each volunteer throughout the organization. Records include dates of volunteer service, positions held, duties performed, evaluation of volunteer performance, training attended and awards/recognitions received. Volunteer records, including application, reference checks and background checks, are confidential and are referenced only by ISR. ISR does not share any personal information with third parties. ISR uses third party software applications to manage and communicate with volunteers but the information is maintained and owned by ISR. Volunteers are responsible for submitting and updating information contained in their files through their Volunteer Impact account or directly to the Volunteer Coordinator.

Washington State Patrol (WSP) Identified and Criminal History Background Check.

ISR is required by law to perform background checks on all volunteer applicants through WSP. We request this information to obtain WSP records of any criminal convictions for felony crimes as well as any offenses against persons or civil adjudications of child/adult abuse. We perform back ground checks annually or bi-annually to all ISR volunteers and by completing this application, you are giving permission for ISR to complete regular back ground checks while you are in an active volunteer role. You will be notified if the WSP report shows evidence of a criminal history background that will adversely affect your volunteer status.

Copy of Photo Identification

ISR requires that you upload a copy of your photo id during this application process. 

Copy of Automobile Insurance

This is required for Medical Transport drivers and Meals on Wheels drivers and will be requested once application is submitted and has been accepted for further processing. 

Copy of Automobile Registration

This is required for Medical Transport drivers and will be requested once the application is submitted and has been accepted for further processing. 

Dress Code

Volunteers are representatives of Island Senior Resources and are responsible for presenting a positive image to the clients and the community. Volunteers will dress appropriately for the conditions and performance of their duties. Volunteers that have direct contact with clients or members of the general community when engaging in Volunteer actions will introduce themselves as Island Senior Resources Volunteers and will wear their Island Senior Resources Volunteer name tag. 

Attendance and Time

Volunteer attendance is important to the operation of each program. Volunteers should notify their supervisor in advance if they are unable to be present on their scheduled day or time. Volunteers are responsible for completing and submitting their volunteer time through their Volunteer Impact account or by reporting times to site managers.

Leave of Absence

Volunteers may request a leave of absence, ISR requests a minimum of 2 weeks notice to enable the program manager to fill the temporary vacancy. 

Training

All volunteers must complete an orientation, on-the-job or program training, and participate in continuing education classes. Volunteer Orientation provides an overview of Island Senior Resources, its mission, history and general department overview. Each volunteer will participate in a scheduled orientation over zoom within the first month of beginning their service. The orientation is designed to provide a framework for volunteering. Volunteer Assignment or Program Training is provided by the manager or trainer for a particular placement. The training details the skills and knowledge necessary to perform their volunteer assignment. Volunteers, under 18, must have written consent of a parent or guardian before volunteering. Students volunteering for service learning credit hours for their school, must submit school name and contact information before volunteering.

Evaluation

Volunteers receive periodic evaluations to review their performance. The evaluations allow for a volunteer and supervisor to suggest changes, seek suggestions and enhance the relationship between the volunteer, staff and ISR. The evaluation is discussion period, and both supervisor and volunteer should establish an open line of communication.

Recognition

ISR recognizes volunteers throughout the year, and holds recognition events to highlight the vital contributions of volunteers to the organization. 

Conduct

Volunteers are expected to follow rules of conduct that will protect the interest and safety of all volunteers, staff and clients. The following are only some examples of inappropriate conduct which could lead to dismissal: • Theft or inappropriate removal or possession of ISR's property or that of any ISR volunteer, staff, client or visitor, including failing to cooperate fully in any ISR investigation. • Altering ISR reports or records. • Volunteering under the influence of alcohol or illegal drugs and/or illegal or unauthorized possession, distribution, sale, transfer, or use of alcohol or illegal drugs in the volunteer environment. • Creating a disturbance on ISR premises, at sponsored activities or in areas which could jeopardize the safety of others. • Improper use of ISR’s property or property owned by any other individual or organization. • Lack of cooperation, or other disrespectful conduct. • Violation of ISR, federal, state, or local safety and health rules. • Inappropriate use of telephones, computer equipment or systems, mail system, e-mail system, facsimile machines, or other ISR-owned equipment. • Unauthorized disclosure of ISR proprietary or confidential information. • Unsatisfactory performance or conduct.

Smoking

ISR intends to provide a safe and healthy environment. Smoking in the workplace is prohibited except in outside locations specifically designated as smoking areas. For information regarding the location of smoking areas, consult with your supervisor.

Drug-Free Environment

ISR provides a drug-free, healthy, and safe environment. While on ISR premises and while conducting ISR-related activities off ISR premises, a volunteer may not use, possess, distribute, sell or be under the influence of alcohol or illegal drugs. The legal use of prescribed drugs is permitted during volunteer service only if it does not impair a volunteer’s ability to perform the essential functions of the volunteer position effectively and in a safe manner that does not endanger other individuals in the workplace. Volunteers must advise their supervisor if they are taking any prescription or over-the-counter drug which could adversely affect safety or performance.

Safety and Liability

ISR aims to provide a safe and healthy environment for all volunteers. If a volunteer is injured in the course of the volunteer’s service, it is important that the volunteer notify his or her supervisor immediately. Volunteers should also complete an incident report and submit the report to the volunteer’s supervisor.  Contact the Volunteer Manager with questions or for information about insurance and liability.

Health Screenings

In cases where volunteers will be working with clients with health difficulties, a health screening procedure might be required prior to confirming the volunteer assignment. In addition, if there are any physical requirements necessary for performance of a volunteer task, a screening or testing procedure might be required to determine the ability of the volunteer to perform that task safely.

Reimbursement of Expenses

Volunteers may be eligible for reimbursement of pre-approved, actual out-of-pocket expenses, including transportation expenses, incurred while engaging in volunteer service for ISR. Upon the approval of a supervisor, volunteers need to track and submit receipts for all actual out-of-pocket expenses for which they seek reimbursement. Medical Transport Drivers and Meals on Wheels drivers reimbursement is based on mileage and the standard rate per mile at which ISR reimburses volunteer drivers. Reimbursement requests must be submitted to the Department Manager.

Screenings for Volunteers Working with At-Risk Clients

Where volunteers are to be placed in direct contact with at-risk clients such as those volunteering as a Medical Driver will require additional screening procedures. These might include reference checks, direct background investigation, criminal investigation, and so on. Volunteers who do not agree to these checks will not be accepted for placement with clients. Individuals who have received a moving violation within the past 12 months are not eligible for volunteering as a Medical Driver. 

Emergency Closings

ISR strives to ensure the safety of all volunteers. In the event of inclement weather, volunteers will be responsible for contacting their volunteer site to inform their supervisor that they will not be performing their scheduled service. If ISR's offices should close, ISR will notify volunteers scheduled to perform service via phone, text and or email of the closing. Closures are also posted on the ISR website and on social media.

Safety and Security

ISR desires to provide a safe volunteer environment. Volunteers are responsible for using the following common-sense suggestions to help ensure a safe environment. • Be aware of your environment. • Never leave your purse, wallet, or other valuable items in plane sight. Keep these items out of sight. •Keep your wallet or purse with you at all times or keep them in a secure drawer or cabinet. • Avoid carrying large sums of money. Desks, lockers, and other storage devices may be provided for a volunteer’s convenience but remain the sole property of ISR. Accordingly, they, as well as any articles found within them, can be inspected by any agent or representative of ISR at any time, either with or without prior notice. ISR is not responsible for lost or stolen personal property. ISR will not reimburse a volunteer for any personal property which disappears from a volunteer site.

Use of ISR Property Equipment and Vehicles

Any equipment, machines, tools, or vehicles which appear to be damaged, defective, or in need of repair should be reported to the volunteer’s supervisor. Prompt reporting of damages, defects, and the need for repairs could prevent deterioration of equipment and possible injury to others. An individual supervisor can answer any questions about the volunteer’s responsibility for maintenance and care of equipment or vehicles used during a volunteer assignment. ISR owned or leased equipment and vehicles are to be used for ISR’s business purposes only and may not be borrowed or otherwise used for personal use.

There is a continuing obligation on the volunteer’s part to notify a supervisor if the volunteer’s driver’s license is suspended or revoked at any time throughout the volunteer’s service. ISR will perform random checks with appropriate state motor vehicle departments on the status of the licenses of those volunteers who use ISR vehicles. Volunteer use of a ISR vehicle without a valid driver’s license may result in disciplinary action up to and including dismissal. Volunteers who are involved in an accident while using a ISR owned or leased vehicle must report the accident that same day (or the next business day if a holiday or weekend) to their supervisor. Any vehicle owned or leased by ISR is covered under ISR’s Business Auto Policy.

Telephones and Mail Services

Telephones are for business purposes. When permitted, personal phone calls should be kept to a minimum and should not interfere with volunteer service. Any use of ISR computers, e-mail and Internet access should be used for business related purposes. Personal business should not be conducted during volunteer time.

Return of Property

Volunteers are responsible for ISR property which includes all materials, files, keys, passwords or any other written or electronic information issued to volunteers or in volunteers possession or control. All ISR property must be returned on or before your last day. ISR may take all actions deemed appropriate to recover or protect its property.

Harassment in the Workplace

ISR is committed to providing volunteers with an environment that is free from discrimination and unlawful harassment. Actions, words, jokes, or comments based on an individual’s sex, race, ethnicity, age, religion, or any other legally protected characteristic will not be tolerated. ISR encourages volunteers to bring any incidents of harassment to the immediate attention of a direct supervisor. Conflict of Interest ISR is judged, in large part, by the individual and collective performance of its volunteers. ISR must recognize the importance of a volunteer’s duty to ISR, and to its members and supporters, to act in a manner that merits public trust and confidence. Each volunteer must act in all matters in a manner that will safeguard the reputation and integrity of ISR and will preserve and strengthen public confidence in ISR activities. Likewise, volunteers must refrain from engaging in any transaction in which personal interests conflict, potentially conflict or appear to conflict with those of ISR. An actual or potential conflict of interest occurs when a volunteer is in a position to influence a decision that may result in a personal gain for yourself or for a relative as a result of ISR’s service dealings. For the purposes of this policy, a relative is a person who is related by blood or marriage, or whose relationship with the volunteer is similar to that of persons who are related by blood or marriage. Participation in any activity prohibited by this Policy can result in the termination of volunteer service. Some conflict of interest situations are easily identifiable, whereas others are more subtle. Some of the more common situations pertaining to volunteers rise to the potential conflicts set out below. This list is illustrative only and should not be regarded as all-inclusive: Accepting Payment or Gifts: No volunteer shall accept payment of any kind (including gifts, cash, discounts, concessions, services or other similar item or benefits) for services rendered as part of his or her volunteer service. This includes payment for speaking engagements or for participation in workshops or similar activities. Improper Influence: Any volunteer, or close relative, should not, when acting on his or her own behalf or when acting on behalf of another person, business or organization, attempt to influence ISR’s position on any issue, matter or transaction nor participate in any discussions pertaining to a related organization.

HIPAA Regulations

ISR volunteers will receive training on HIPAA regulations. In short, no personal information that could identify an individual will be shared with anyone except managers in order to update services or raise concerns for the individual being served. Any concerns or observations should always be reported to the manager. 

Mandatory Reporting 

Many ISR volunteers our the “eyes and ears” because often they see the community members that ISR serves on a regular basis. During the application process  volunteers must sign an Acknowledgement of Elder Abuse Reporting.

There are many types of abuse: Physical, Isolation, Abandonment, Abduction, Sexual, Financial, Self-Neglect, and Neglect (by a caregiver).  As a volunteer working with those we serve, our volunteers are mandated by law to report any abuse. (More information and procedures will be explained during training)

Inside Information

Inside information should not be used either for the purposes of gaining advantage for one’s self, a close relative, or another organization or for any other purpose not specifically approved by ISR. 

Political Activities

Volunteers are encouraged to take an active interest and to participate in the political and governmental process.  A volunteer must never represent that his or her political donation, endorsement or other political activity was made or engaged in with the approval, or on behalf, of ISR. Likewise, volunteers must not engage in political activities during their volunteer service on behalf of ISR.

The Making of Statements

No volunteer shall use ISR stationery or any title of ISR or refer to ISR or misidentify him or herself as an employee thereof in connection with any matter as to which he or she is not authorized as a representative of ISR and to express an opinion on its behalf.

 
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