What to know before applying to volunteer with No Duff

Thank-you for considering volunteering for No Duff Charitable Trust (NDCT). Before applying, please become familiar with the following information:


No Duff is seeking people who are interested in providing practical support to the veterans' community in New Zealand. We are after people who are willing to roll up their sleeves and get stuck in helping other members of the community who are in need of help.


Volunteer opportunities consist of:


  • Peer Supporters / Responders who directly interact with veterans and their families / whānau in their local area,  providing peer support or other assistance and advice as needed. This can range from supporting people in a crisis, to other less-urgent assistance. There may be long periods of time where a volunteer is not required (which we consider a good thing).
    • There are a number of additional requirements for Peer Supporter / Responder volunteers – this role will not be suitable for everyone.


  • Professional service providers have skills or networks that can support No Duff’s purpose or enhance our effectiveness. For example, volunteers may be able to assist with professional services in medicine, mental health, strategy, law, accountancy, communications & marketing, and so on;


  • Other services or support – these volunteers can provide a range of services or support to No Duff and the wider veterans community that are not covered by the other two volunteer categories.


Application Process

Please read and acknowledge the below information prior to creating a login and filling out the initial application form:


  • Personal information about you on your Application Form and in our files is confidential and held in accordance with the Privacy Act 1993. It will only be used for the purpose of your role as a volunteer in this organisation. Your information will not be shared without your consent or the receipt of a search warrant or production order. You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you'd like to ask for a copy of your information, or to have it corrected, please contact us at admin@noduff.org.nz. If you ask us in writing, when you leave our organisation, we will remove your details from our database.


  • We ask for information on personal details (name, contact information, date of birth, gender, service, trades, deployments etc) so if required, we can easily identify people who may be a good match with a person in need of support based on similar backgrounds;


  • If this information is not provided, we may be unable to assign appropriate volunteers to those in need of support;


  • Any personally identifiable information will only be used by a limited number of people within the No Duff operations team in assigning volunteers to tasks.


  • Applications to volunteer are reviewed by the NDCT operations team. Acceptance as a volunteer is entirely at the discretion of the operations team. All decisions of NDCT are final. No reasons for decisions will be given, nor will any discussions or correspondence about decisions be entered into;


  • A reference check may be carried out – you will be contacted if this is required;


  • Once an initial application has been approved, you will receive an email with a link to a secondary application form. Please read and acknowledge the NDCT Code of Conduct and Privacy Policy to enable final approval as a Volunteer.


  • Additional Procedure for Peer Supporters / Responders - A Police Vetting will be carried out prior to a final acceptance decision. A criminal record will not necessarily mean you can’t volunteer so please do not be discouraged from applying – a key to the success of peer mentoring and support is lived experience; a Police Vetting is part of our overall risk management process. The results will remain confidential and only be reviewed by the Police Vetting point of contact and a Trustee within NDCT; it will not be shared with any third party, you may request a copy of the resulting report if you wish, and reports will not be retained once a final decision has been made.



General Information

No Duff Charitable Trust (NDCT) provides and / or facilitates support to improve the overall wellbeing of the services Community in New Zealand. This Community consists of veterans and their families / whānau.


NDCT defines veterans as current and former members of the New Zealand Defence Force, and the Armed Forces of Commonwealth countries or other nations who have worked alongside New Zealand in a military capacity who are residing temporarily or permanently in New Zealand. Note that this differs from the legislative definition of a veteran as at the time of writing.


All volunteers for NDCT are required to agree to a Code of Conduct. The full Code of Conduct will be provided after an initial application is successful.


The Code of Conduct in summary outlines that volunteers are expected to:

  • Make all decisions and act in the best interests of veterans and their families;
  • Observe and comply with all relevant New Zealand legislation;
  • Observe high standards of ethics, and being honest in dealings with veterans, members of the public, and all other stakeholders;
  • Not use the name and branding of No Duff, or conduct any tasks in the name of No Duff, without the explicit consent of the Trust;
  • Avoid or prevent situations that could give rise to personal or organisational conflicts of interest.



The core values of NDCT are:

  • Urgency – it is always H-hour;
  • Protecting our people – our team, veterans in crisis, and our community;
  • Positive outcomes – always aiming for a win/win outcome;
  • We get shit done – if action is needed, we respond immediately and with urgency;
  • Trust – maintaining privacy, demonstrating empathy and compassion, being transparent;
  • Moral courage – doing the right thing, regardless of popularity.



As this is a new system, if there are any errors or problems with the application process please contact us and let us know.

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