Volunteer Privacy and Confidentiality and Code of Conduct

Thank you for your interest in becoming a volunteer at PCSE, before completing you application please read the following Volunteer Privacy and Confidentiality Clause, together with the Code of Conduct that applies to all volunteers. 

If you would like to discuss further, please do not hesitate to contact Community Liaison Officer at PCSE on 03 5991 1300. 





Privacy and Confidentiality Clause


Confidential Information

In the course of your role as a volunteer and Palliative Care South East (PCSE), the volunteer will become privy to confidential information of the organisation including, clients, processes, financial and personal information in either written, electronica or verbal.

Obligations of Confidence

A volunteer will, both during their volunteer employment and for as long as the confidential information remains confident after termination of volunteer role of their involvement at PCSE.

  1. Not at any time, either directly or indirectly, disclose or communicate and confidential information that may become knowledge during or in the course of employment as a volunteer, unless expressly authorised by PCSE or required by law or court order;
  2. Use their best endeavours to prevent disclosure or publication of the confidential information where that disclosure or publication is not authorised by PCSE;
  3. If required by law or court order to disclose confidential information, advise of PCSE of the fact and take all lawful steps to confine disclosure of the confidential information and preserve its confidentiality, including allowing PCSE or its agents to do so;
  4. Not to use or attempt to use confidential information for their own purposes other than for the purpose of PCSE or in any manner which may injure or cause loss directly to PCSE; and
  5. Acknowledge and agree that, without prejudice to any other remedy hat PCSE will be entitled to injunctive and other equitable relief to prevent or cure any breach or threatened breach of this clause.

Definition of confidential information

In this agreement;

Confidential information includes information about the following matters that is confidential to PCSE;

  1. Any client, their carer or family;
  2. The number, nature or mix of products or services provided PCSE;
  3. Marketing or business plans and strategies;
  4. Techniques, procedures, methods devised by PCSE or required to be used in the operation of its businesses, including the training of its personnel.


Code of Conduct – Volunteers

As a volunteer of PCSE you will:

• Acknowledge primary responsibility is to PCSE clients and always seek to act in their interests;

• Provide the highest quality care which values PCSE’s diverse client base, be approachable and open and take personal responsibility and accountability for actions and decisions whilst engaged in volunteer work;

• Maintain high standards of integrity and behavior in interactions with client, families/carers and the general community;

• Affirm the rights of client/carers to make their own decisions and solve problems within the scope of their capacities and resources, having due regard for common welfare;

• Respect individuals’ rights to privacy and keep personal information in confidence;

• Contribute to creating workplaces which are happy environments based on courtesy, respect and compassion, and free of unnecessary or extraneous personal conflict and where each person’s contribution is acknowledged and valued;

• Resolve conflicts and differences of opinion within mature, adult relationships characterised by balanced and open communication, goodwill and support and with a total absence of ridicule, acrimony, coercion, intimidation or blame;

• Be prepared in the best interests of PCSE to intervene constructively where a colleagues’ behavior is clearly in breach of this code and to report unethical conduct to an appropriate PCSE Manager;

• Ensure a proactive and responsive approach to the volunteer role with a focus on solving problems in a positive way;

• Seek out new and better ways of achieving goals in a rewarding work environment, embracing the principles of continuous improvement and embedding them into everyday behaviors;

• Demonstrate conduct that meets all of the legislative requirements of a workplace that is free from bullying, harassment and discrimination and where safety and equal opportunity are core practices;

• Always act in a way that reflects PCSE values and enhances the reputation of PCSE and other volunteers and staff (volunteers should refrain from representing themselves as spokespersons for PCSE unless authorised to do so or representing themselves as acting for or on behalf of PCSE when undertaking any outside activity);

• Always use PCSE resources for authorised purposes only and avoid any use of resources for private gain or the gain of a third party;

• Take suitable measures to avoid, or appropriately deal with, any situation which may have, or be seen to have, a conflict of interest arising out of relationships with clients/carers or other volunteers/staff members;

• Take care that financial and other interests and actions do not conflict or seem to conflict with the obligations and requirements of your PCSE role;

• Always strive to be fair and objective in advice and actions, and never be influenced in decisions, actions or recommendations by issues of gender, race, creed, colour, age, sexual orientation, or personal disability.



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