Organization Policies
PLEASE READ
Discrimination Policy Summary
Overview: Community Healthcaring Kitchener Waterloo is committed to upholding the Ontario Human Rights Code, ensuring dignity and respect for all individuals. We provide equal rights and opportunities to employees, clients, and volunteers, and take prompt action against discrimination or harassment.
Key Points:
- We ensure equal treatment in employment, services, and interactions, free from discrimination based on race, gender, disability, and other protected grounds.
- Harassment and unwelcome actions are not tolerated. Immediate action is taken if such issues arise.
- We actively work to identify and eliminate oppressive practices within our organization, promoting access, inclusion, and empowerment for everyone.
Commitment:
- We are dedicated to creating a safe and respectful space for all, free from discrimination and oppression.
- We advocate for equitable practices and work to remove systemic barriers that affect health and access to services.
- We promote anti-oppression principles and involve diverse community members in all aspects of our work.
The Health Centre has policies in place to ensure that all staff, volunteers, and students are aware of our non-discrimination and anti-oppression standards, which are reflected in every aspect of our operations, from HR practices to service delivery.
Commitment to Accessibility Policy Summary
Community Healthcaring Kitchener-Waterloo is dedicated to treating all individuals with dignity and independence. We are committed to integration, equal opportunity, and meeting the needs of people with disabilities by removing barriers and complying with the Accessibility for Ontarians with Disabilities Act (AODA).
Key Points:
- Employees and volunteers receive training on Ontario’s accessibility laws and the Human Rights Code as it relates to people living with disabilities. Training is tailored based on specific roles and responsibilities.
- We ensure fair and accessible recruitment practices. Applicants are informed that accommodations are available upon request during the hiring process.
- We provide accessible emergency information to employees, volunteers, clients, and the public upon request, and develop individualized emergency response plans as needed.
Commitment:
- We provide accessible formats and communication supports for persons with disabilities, including employees and volunteers, in a timely manner and at no additional cost.
- We ensure that our feedback processes are accessible to people with disabilities, as outlined in our Feedback from Clients, Volunteers, and the General Public Policy.
- We maintain a policy for notifying people with disabilities of service disruptions, as detailed in our Notice of Disruptions in Service Procedures .
- The Health Centre ensures that its website content conforms to the Web Content Accessibility Guidelines.
- We incorporate accessibility standards in the design of public spaces, adhering to the Accessibility Standards for the Design of Public Spaces as defined in the AODA.
The Health Centre is committed to ensuring that accessibility is integrated into all aspects of our operations, from policy development to service delivery, to create an inclusive environment for all.
Police Information and Vulnerable Sector Checks Policy Summary
Overview: Community Healthcaring Kitchener-Waterloo is committed to ensuring the safety and security of clients, staff, students, and volunteers. This responsibility includes a duty of care toward vulnerable individuals.
Key Points:
- Duty of Care: We have a responsibility to protect vulnerable persons, especially when our staff, volunteers, or students are in positions of authority or trust. This includes providing healthcare services and activities such as teaching, supervising, and counseling.
- Vulnerable Persons: Defined as individuals who, due to age, disability, or other circumstances, may be dependent on others or at a higher risk of harm. This includes children, seniors, individuals living with disabilities, and victims of crime.
- Background Checks: To ensure safety, all staff, volunteers, and students aged 18 and over are required to complete a Vulnerable Sector Check.
